Credentialing

Assist member via telephone with insurance matters (medical provider changes, locating medical providers, claims, authorizations for medical appointments etc.) for two lines of business (CA and TX)

Assist customers with home improvement projects and purchases

•Directs implementation and administration of benefit programs. •Prepares and communicates information to appropriate parties regarding benefit programs, procedures, and changes •Audits to monitor efficiency and compliance with policies; prepares specialized reports; may be assigned to special project work consistent with the role and dictated by the needs of the business.•Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Respond to supervisor telephone escalationsProvide guidance, training, coaching (daily)Complete quality monitoring sessions (2 weekly per employee) Resolve payroll issuesMonitor attendanceCounsel employees with corrective action, if necessaryConduct weekly team meetingsDevelop, implement and execute performance contest, and morale boostersProvide support to co-workers, agents and managersEnsure schedules are set accordingly to provide sufficient coverageClosely monitor priority of callsCreate, develop, and execute reporting to track achievement (broken down by agent and team level)Create, develop and implement department goals and objectivesSpecial Projects: Assisted with the development and design of our GEM ProgramAssisted with the start up of new programs,( Ohio EBT, Direct Express)Assisted with mail pick up, delivery, and data entry of information into computer system

Custody and care of jail inmatesConduct inmate admissions and releasesConduct searches of inmatesAccount for inmate propertyFingerprint and photograph inmatesComplete records, reports, and formsEscort and transport inmatesMonitor and control inmate activityMaintain security in all detention areasRespond to emergency situations within the facility