Ragesh Unnikrishnan Email & Phone Number

Doha, Qa

Qatar

Led the development and implementation of the company's security strategy.Managed a team of security professionals responsible for incident response, risk management, and compliance.Coordinated with various departments to ensure compliance with industry regulations and standards.Implementation and Management of Cloud Security, Data Governance and Data Privacy Guidelines and Solutions.Development and implementation of security policies and procedures.Framing & executing change management strategies around complex client business initiatives by utilizing proven methodologies and techniques and keeping IT Security throughout the process.Working with stakeholders to ensure that process improvements are introduced seamlessly into operations, identifying roadblocks, and suggesting improvements.Lead and manage the Sales team for IT Services not limited to Infrastructure Management, Cloud Computing, Business Process Re-engineering, and Digital Innovation.Presales Management with Proposal preparation, technical deliverables, and training.Implementation of Microsoft Dynamics 365 to digitally transform and consolidate all business process in into a central application from legacy applications.Implementation and management of Digital Transformation Projects for inhouse as well as clients in QatarFacilitating problem-solving and service improvement including definition/documentation and business workflow analysis.

Trivandrum

Engaging clients across the hierarchy and understanding the requirementsDesigning and proposing solutions to meet customer requirements and address complex technical process requirementsProviding consultation to the customers and keeping them updated with the current advancements in ITGenerate new business for the domain by closing working with the business development teamWorking in a team, and develop comprehensive solutions through deep engagement with the clients and carries out the tasks like, • Preparation of Detailed Project Report • Understanding client requirement and preparing a process/plan • Managing Programs /ProjectsResponsible for developing customer relationship through engagement and delivering continuous quality service by meeting customer expectations and handling day to day issuesProviding assistance to other team members by way of assisting them in solving challenging problems, sharing technical knowledge and adhering to quality processes in ensuring team objectives are met.Ensuring that project deliverables are met and project time is maintained Responsible for generating reports and other such documents, as required for internal and client side process complianceResponsible for training the engineers on the new and existing technologyAnalyzing technical competency of each team member and providing regular feedback to the managementResponsible for doing research and development activities

Thiruvananthapuram Area, India

Manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDeveloping strong relationships across all levels and business functionsTrack and report the agreed Service Level Agreement'sEnsure that systems, processes and methodologies as specified are followed for effective monitoring, control and support of service deliveryProvide reports to an agreed schedule or on request, including management and account performance reportsAttend client service review meetings; areas covered will include performance reports, service improvements, quality and processesIdentify improvement opportunities and implement Service Improvement initiativesIdentification and effective deployment of technology to enhance business processes and efficiency

Thiruvananthapuram Area, India

Manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDeveloping strong relationships across all levels and business functionsTrack and report the agreed Service Level Agreement'sEnsure that systems, processes and methodologies as specified are followed for effective monitoring, control and support of service deliveryProvide reports to an agreed schedule or on request, including management and account performance reportsAttend client service review meetings; areas covered will include performance reports, service improvements, quality and processesIdentify improvement opportunities and implement Service Improvement initiativesIdentification and effective deployment of technology to enhance business processes and efficiencyConduct Appraisal meeting for the Desktop Management TeamProvide training on the new technology and initiate R&D project for the improvement of skillset of the team membersRecruitment of engineers to the teamCreate a strategic plan on the development of team

Trivandrum

Experience with exposure to:•Checkpoint Pointsec V6 administration.•Group policy management.•Preparation of VB scripts,command line scripts and self extractors.•Technology evaluations for desktop and software deployments.•Exposure to various network and server monitoring tools.•SMS Package creation.•Deployment of desktop images(for each business unit) to multiple locations across the enterprise.•Windows OS customization/Imaging•L3 technical support on core tools•Problem management using remedy•Vendor coordination

B.Tech, Electronics And Communication Engineering

High School, English,Mathematics,Biology,Physics,Chemistry