I am a proactive and motivated professional with 5+ years of experience in the BPO, BPM, and IT sectors. My expertise lies in social media management, data analysis, and business development. I’ve successfully worked with senior leadership and stakeholders to safeguard brand reputation, manage customer escalations, and enhance social media engagement.Skilled in strategic problem-solving, I leverage key risk indicators (KRIs) to optimize processes, improve team productivity, and drive impactful business results. A fast learner and team player, I am passionate about transforming business operations through innovation and strategic insights.Skills- Salesforce & Oracle, Microsoft Excel, SPrinklr & One Direct, Social Media Management, Conflict Management, Customer Service, Customer Complaint, Customer Experience, Escalation Handling , Analytical Skills, Brand Management, Problem Solving, Budget Management, Client Communication, Influencer Marketing & Management, Data Analysis, Presentation Skills, Reporting Skills, Data visualizations,Data Management, Statistical Analysis