With dual degrees from Hult International Business School and a passion for finance & analytics, I am a professional who thrives in dynamic and challenging environments. I graduated with Distinction from the MSc in Finance program, where I gained a comprehensive understanding of financial planning, corporate finance, investments and global financial markets. I also hold an MBA with a specialization in Management, where I earned a spot on the Dean's List and honed my leadership and strategic skills.My most recent work experience was at American Express in Gurugram, India, where I served as a Subject Matter Expert for almost three years. In this role, I strategically utilized data-driven approaches to enhance customer experiences across diverse product lines in the U.S. market. During the Covid-19 pandemic, I was part of the team that spearheaded premium customer retention programs and maximized spend opportunities. Additionally, I have experience in social media marketing, digital marketing campaigns, and social causes.My core competencies include Microsoft Excel, Excel Macros, Power BI, MySQL and Tableau, as well as analytical, communication, and problem-solving skills. I am now looking for new opportunities to leverage my financial acumen, data analytics expertise, and leadership experience in a professional setting that values innovation, excellence, and impact.
Freelance
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ConsultantFreelance Sep 2023 - PresentNew Delhi, Delhi, IndiaConsultant for a digital product startup. Conducted market research and competitor analysis for the product offering, utilizing Porter’s Five Forces analysis to assess industry competitiveness. Developed detailed target customer profiles based on demographics and behavior. Estimated Total Addressable Market (TAM) and Serviceable Addressable Market (SAM) to identify potential segments. Identified market opportunities and recommended strategic actions for product positioning and market penetration.Created financial models and projected revenue for a 5-year period. Built the forecast financial statements, estimated operating expenses and the initial capital funding that would be required to set up the business. Assisted in developing the project timeline, developing the Gantt chart, and prioritizing tasks. Calculated financial metrics such as ROI, EBITDA, and Profit Margin, while also creating a depreciation schedule for assets.Research Analyst for Ethique Advisory: Carried out research on business topics and created presentations for coaching sessions. Research topics included Management vs. Leadership, Inspiring ownership & engagement, Communicating for success and VAK learning model.
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Subject Matter ExpertAmerican Express Oct 2019 - Jun 2021Gurugram, Haryana, IndiaAs the acting team leader of 18 employees, I achieved a 15% increase in client satisfaction and a 20% increase in team performance metrics over the last financial year.Contributed to a 12% increase in retention rates for consumer and business segment customers in the U.S. market during the Covid-19 pandemic. Implemented strategies that resulted in revenue growth and increased spending opportunities to safeguard the financial health of the business during a challenging economic climate.Led monthly KPI monitoring, driving improvements: 15% MoM rise in CSAT, 10-point NPS boost, 30-second CHT reduction, and 12% increase in first contact resolution rate. Attained a 95% resolution rate for financial product grievances, enhancing satisfaction and retention.Accomplished 20% improvement in operational efficiency by collaborating with technology teams to upgrade existing tools. Provided data-driven insights to management, fostering continuous improvement and effective decision-making culture. -
Customer Care ProfessionalAmerican Express Aug 2018 - Oct 2019Gurgaon, IndiaAs a seasoned Customer Care Professional with a focus on data analytics and team leadership, I excelled in a dynamic, high-paced environment at American Express. My role encompassed diverse American Express product lines, spanning consumer, business and corporate segments, where I implemented data-driven strategies to enhance customer experiences. -
Social Media Marketing InternAmura Marketing Technologies Jun 2017 - Jul 2017Pune Area, IndiaManaged a portfolio of five diverse clients, including retail giant Ashley Home Store and infrastructure leaders like Panchshil Reality and Gera Developments. Delivered a 10% increase in follower engagement across Facebook, Twitter, and Instagram, enhancing online presence. Improved content performance by 20% by implementing advanced techniques such as A/B testing and sensitivity analysis. Drove a 25% expansion in the client’s business reach and overall influence through digital marketing campaigns.
Raghav Pandey Education Details
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Symbiosis School For Liberal ArtsEconomics -
Modern School, Barakhamba Road12Th
Frequently Asked Questions about Raghav Pandey
What company does Raghav Pandey work for?
Raghav Pandey works for Freelance
What is Raghav Pandey's role at the current company?
Raghav Pandey's current role is MSc in Finance | MBA | Financial Planning & Analysis | Financial Management | Investment Banking | Valuation | Data Analytics | Equity & Market Research.
What schools did Raghav Pandey attend?
Raghav Pandey attended Hult International Business School, Hult International Business School, Symbiosis School For Liberal Arts, Modern School, Barakhamba Road.
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Raghav Pandey
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Raghav Pandey
Looking After Sales & Marketing At S B Syscon Pvt Ltd || Alumnus : Macquarie University , Sydney , Australia || Alumnus : Hbso , Harvard Business SchoolDelhi, India
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