Raghavendhra Ramakrishna Email & Phone Number

Ballwin, Mo, Us

Ballwin, Missouri, United States

Brought on to lead the Global Delivery and Innovation Center (GDIC) in Bangalore, India, collaborating closely with the offshore global delivery head to build resource capabilities that effectively support clients across various SAP Projects, AMS Operations, Process Automation, and Innovation initiatives for SAP and Integrated Applications.Responsibilities include:• Ensuring successful delivery of various SAP business transformation projects and AMS operations.• Streamlining processes to align with customer environments and expectations.• Acting as an advisor to elevate the SAP experience for clients.• Assisting the Sales and Pre-Sales teams in crafting responses to RFIs and RFPs.• Overseeing AMS accounts to identify challenges, improve workflows, and enhance customer satisfaction.• Identifying opportunities to expand the AMS service scope.• Supervising project teams to ensure alignment with Statements of Work (SOW).• Encourage team training and certifications in emerging technologies to maintain effectiveness and stay relevant.• Leading regular training and knowledge-sharing sessions across workstreams.• Supporting team members in publishing white papers on solving specific industry challenges.• Develop applications to enhance SAP products, streamline business processes, and drive automation.• Being a Gold Partner to SAP, coordinating various Subscription and Support activities as a Point of Contact.

St Louis, Missouri, United States

Brought in to improve performance and lead SAP AMS operations across Technical and Functional workstreams in SAP S/4 HANA Public Cloud. Responsible for project planning, estimation, scheduling, resource planning, and risk management. Led teams through the full project lifecycle, covering requirements gathering, fit/gap analysis, configuration, technical development, system integration and user acceptance testing, and business validation.• Led a legal entity realignment project, migrating over 400 legacy plants to new entities, managing cutover activities, master data transformation, and hypercare support.o Streamlined the physical inventory process, enhancing workflow efficiency, quality, and accuracy.o Worked closely with the Product Owner on sprint planning, prioritization, backlog, and retrospectives.• Addressed critical integration challenges, utilizing SAP CPI to integrate various Applications into the IT and SAP ecosystem to optimize processes and help business users operate seamlessly.• Improved stability in production support, reducing ticket volume from over 75% to approximately 25% by addressing recurring operational issues.

Charlotte, North Carolina, United States

Oversaw the planning and execution of a large-scale, multi-phase SAP Transportation Management (TM) rollout on the S/4 HANA platform through a Greenfield implementation to replace a legacy central dispatch system for an $81B+ global shipping leader. Defined project requirements, timeline, scope, and risks; prepared fit/gap analysis, release roadmap, and risk mitigation strategies; and led unit testing, integration testing, user training, UAT, cutover, and hypercare activities.• Led an Agile-driven SAP TM implementation using the SAP ACTIVATE methodology, directing the SAP TM team through requirements gathering, data readiness, integration, testing, go-live, and hypercare support• Organized training to key business Users to support UAT, regression testing, go-live, and hypercare support, ensuring data and business readiness in alignment with the global program template.

St. Louis City County, Missouri, United States

Selected for an on-site role to manage relationships with key business stakeholders, assessing needs, identifying opportunities, recommending comprehensive solutions, and clearly conveying the business impact of these solutions and services. Continued to lead AMS operations with global 24x7x365 teams using a Follow-the-Sun (FTS) model.• Supported digital and cloud transformation efforts by collaborating with SAP and providing extended support to migrate the entire SAP stack to the Microsoft Azure Cloud as part of the Journey to Cloud (J2C) initiative.• Promoted Tech Mahindra’s Retail and Consumer Goods (RCG) solutions, working closely with Nestle’s business and IT teams to support their digital transformation journey by implementing Tech Mahindra’s RCG solutions.

Bengaluru, India

Led a team of up to 8 Delivery Managers and over 500 resources for a large SAP and non-SAP services portfolio across 8 service lines. Services like SAP BASIS, Business Intelligence Services (Business Analytics), Process Integration (PO/PI/) & Data Integration, Digital Services, & Global Packaging. Interfaced with client corporate committees to ensure solutions meet standards, governance, and security compliance.• Expanded program oversight to ~$25M in annual revenue, improving EBITDA for one core service line to 50% and all 8 service lines to >35%, well above industry benchmarks and company expectations.• Transformed operation to outcome-based managed services model to replace legacy T&M approach in strategic phases starting with SAP BASIS and SAP Business Intelligent service lines (Business Analytics).• Infused value generation and cost savings focus into team DNA to turn the relationship with Nestlé from a global business process outsourcing provider to a strategic business partner. Championed innovation and automation efforts, leveraging RPA tools and Lean Six Sigma methodologies to drive operational efficiency, service optimization, quality, security, compliance, and automation.

Bengaluru, Karnataka, India

Oversaw team of up to 125 resources in SAP BASIS extending Application Management Services operations for Nestlé. Traveled to and worked in Nestle’s Los Angeles headquarters to engage with key client stakeholders to define optimization strategies and service growth opportunities. Managed agreements, SLA negotiation, team member training, process improvement, and development of best practices, SOPs, and program runbooks.• Grew and scaled Nestlé SAP BASIS services to $6M annually, standing up an initial team of 15 handling ~500 tickets/month and growing to 60 by 2013 and 125 by 2015 handling up to 13,000 tickets/month.• Surpassed 10% improvement in minimum service level performance each year and delivered on 98% expected service level metric for each of the SLAs for nearly 30 SAP components in a 6 systems landscape, including sandbox, development, quality, regression, pre-production, and production.• Drove delivery excellence to massively expanding the scope of work to 100+ work streams encompassing mission-critical global SAP incidents, POC design, as well as ecosystem and value optimization initiatives

Bengaluru, Karnataka, India

• Managed SAP AMS (Application Management Services) operations from offshore for a USA based customer.

Bengaluru, Karnataka, India

Served 40 plus customers managing SAP Operations for 300 plus SAP instances through shared service model.

Bengaluru, Karnataka, India

Engaged in managing various applications and SAP implementation, Managed IT infrastructure, various Applications, and Operations. As a System Admin and SAP consultant contributed to the installation, upgrade, Data Migration, Business process documentation, End-user training, Go-Live, and Hypercare support.