Raghavan Ramkumar Email & Phone Number

Los Angeles, Ca, Us

Building High-Performing Teams:- Cultivated and led teams of 3-4 managers and 20+ engineers, achieving a 20% increase in team productivity.- Implemented a hybrid onshore/offshore resource model, enhancing team efficiency by 30% and reducing operational costs by 15%.Strategic Business Acumen:- Integrated new tech stack capabilities into customer solutions, resulting in a 25% increase in customer satisfaction scores.- Identified and implemented 5 major technological advancements, keeping the company at the forefront of industry trends.Driving Impactful Results:- Partnered with AWS to deliver technology solutions that improved system reliability by 40% and compliance by 30%.- Managed 3rd party providers, ensuring a 10% improvement in capacity and expertise needs.- Delivered solutions on time and on budget, contributing to a 15% increase in business efficiency.Transforming Challenges into Opportunities:- Established robust engineering processes, reducing product enhancement cycle time by 20%.- Resolved complex issues, reducing system downtime by 30% and safeguarding business continuity.Software Development & Environments:- Optimized resource allocation for software development, resulting in a 20% increase in development speed.- Identified and integrated 3 new technologies into the company's tech stack, driving a competitive advantage.- Planned for future technological needs, ensuring a 15% improvement in system adaptability and continuous innovation.

New York, Ny, Us

Team Leadership and Mentoring:- Set up and managed a cross-functional team of 25+ seasoned engineers and managers, delivering customer-impacting features like e-commerce, payments, Telematics, IoT, Quality Engineering, Remote Vehicle, Electric Vehicle (EV), Monitor, Location, Diagnostics & Alerts, Call Services, AI-based geolocation & big data ETL.- This resulted in a 20% increase in team productivity and a 15% improvement in product quality.Cloud Migration and Cost Savings:- Successfully migrated Telematics services for several major OEMs to our AWS cloud-native platform services.- This resulted in an annual cost savings of over $500K and a 30% improvement in time to production.Platform Automation and Efficiency:- Established and led the Platform Automation Team, automating all Platform services at scale, covering over 5000+ test cases.- This drove a 25% improvement in efficiency while maintaining a 99.99% service availability.Communication Protocols and Safety Measures:- Designed advanced communication protocols for 5G and SAT-equipped vehicles, leveraging IoT and MQTT technology.- Modernized the crash detection infrastructure to support E911, enabling prompt transmission of life-saving data to first responders.Ecommerce & Telematics Platform Delivery:- Led the delivery of a complex ecommerce & telematics platform in a fast-paced environment.- Achieved PCI, SOC2, CCPA, ADA & GDPR compliance, ensuring the platform met all necessary legal and industry standards.Strategic Planning: Developed multi-year plans/roadmaps for various services in our distributed architecture. Managed global stakeholder relationships, increasing stakeholder satisfaction by 10%.Budget Management: Developed multi-year plans/roadmaps for various services in our distributed architecture.Managed multi-million dollar budgets, reducing costs by 15%.Agile Transformation: Evolved the Agile journey, increasing project delivery speed by 20% and team agility by 10%.

New York, Ny, Us

Built and led a highly motivated cross-functional team of 20+ developers, QAs, architects, and analysts to deliver customer impacting features, such as e-commerce, digital wallet, order management, loyalty, secure payment orchestration, tenant management, SSO, artificial intelligence-based geolocation and analytics, and big data ETL.Designed a scalable & efficient platform and modernized Legacy Billing & Payment Systems with Cloud-based APIs, Network Tokenization, and support for emerging payment methods, including Apple Pay, GPay, Venmo, and Zelle.Established and executed short & long-term roadmaps and managed global stakeholder relationships with OEMs (Toyota, Stellantis), partners (AWS, CyberSource, Visa), merchants (Phillips 66, Conoco, Chipotle, Wendy’s, PakWhizz), vendors (Mindtree, C4, etc.), executives, and product & engineering teams. Worked creatively through and around perceived limitations & challenges imposed by the platform to enable delightful experiences for customers, while ensuring quality end-to-end by making the usefulness or worth of the service to customers our core value, along with KPIs, SLAs, and other metrics. Reviewed architectures and solution designs.Effectively presented work to all levels of the leadership and set direction, made people decisions, including hiring / performance. Executed resource management activities on Workday, ServiceNow, Jaggaer, JIRA, Tempo for Core HR, Absence, Compensation, Recruiting, Talent & Performance, etc.Collaborated with a cross-functional team of engineers, program managers & product managers and executed on budget planning, CapEx requests, RFP/SOW, merchant agreements, and supplier contracts.Drove continual improvements to the efficiency & flexibility, while maintaining an extremely high bar for customer trust, performance & availability. Guided the team in our agile transformation journey and mentored engineers, architects, analysts & scrum masters, creating an inclusive & open space.

New York, Ny, Us

As lead architect, designed & implemented a highly available, resilient, fault-tolerant eCommerce Platform using load balancing, horizontal/vertical scaling, and Serverless architecture. Delivered eCommerce and Digital Wallet, including Order Management, Product Catalog, Digital Wallet, Loyalty, Secure Payment Orchestration, Tenant Management, Federation (OEMS & Vendors), AI-based geolocation & analytics, big data ETL, hardware & Android Auto OS SDKs, for OEMs.Modernized Legacy Billing & Payment Systems with Cloud-based APIs, Network Tokenization, and support for emerging payment methods like Apple Pay, Google Pay, Venmo, and Zelle. I managed global stakeholder relationships with OEMs (Toyota, Stellantis, Nissan), partners (AWS, CyberSource, Visa), merchants (Phillips 66, Conoco, Chipotle, Wendy’s, PakWhizz, etc.), vendors (Mindtree, Intive, etc.), executives, and product and engineering teams.Achieved PCI, SOC2, CCPA, and ADA compliance and am currently working on GDPR compliance to expand into EU. As SME, provided guidance to our executive and sales leadership, identified opportunities to reduce costs, increase efficiencies, and augment revenue. Built strong lasting partnerships, which resulted in upselling opportunities.Connected with AWS Architects to help SiriusXM design resilient, scalable commerce services, scalable data analytics environments, perform cost optimization, and performance tuning. Presented at large conferences and global summits on various technical topics, including customer stories. My in-depth technical knowledge of multiple technology domains, including distributed internet-scale web or mobile applications, Serverless, cloud-native architectures, Big Data, analytics, Machine Learning, enterprise workloads (AWS, Azure, Linux, VMware, Windows, etc.), high-performance DBs (SQL and/or NoSQL), complex networking, highly secured workloads, solid understanding of Security and Compliance, were critical to the success of our platforms.

Jersey City, Nj, Us

Led a cross-functional team of 40+ engineers, product owners & analysts globally, developing and reviewing architectures/solution designs and validating APIs. Delivered the hybrid cloud Retailer iQ (RiQ) platform for leading retailers including Walgreens, Albertsons, 7Eleven & Giant Eagle.Oversaw scalable and cost-balanced platform integrations and migrations for eCommerce, retail performance media, digital loyalty, promotions, weekly ads, payments, and CRM, resulting in cost savings of up to $5MM using cloud-based best practices on AWS & Azure.Served as Subject Matter Expert for senior management on retail technology and cloud adoption, trusted partner to sales leadership, advisor to strategic customers and partners, and led architectural assessment and strategic road mapping.Built lasting relationships at technical, business, and executive levels with multiple retailers, vendors, and platform providers, gathering and channelling client feedback for Coupons.com, Weekly Ads, Digital media, integrations, web/mobile applications. Evangelized Retail solutions and roadmaps as one of our thought leading technical experts with customers and at industry conferences.Demonstrated strong understanding of modern enterprise applications, server technology, and network security, containers and modern application & serverless architecture. Orchestrated many CICDs using Jenkins CICD for maximum durability, reliability, optimal performance, cost efficiency, and operational excellence as DevOps process owner.Assisted program management on tracking and managing projected expenses, estimation, SOWs, and executive approvals. Developed deep technical skill in both enterprise architectures and cloud computing as well as customer-facing skills and represented AWS / Azure to developers, architects, and executives at retailers.Applied knowledge of algorithms, software patterns, and anti-patterns to architect systems developed in JavaScript, Python, SQL, NoSQL, Java, and .Net.

Jersey City, Nj, Us

Led a cross-functional global team of 20+ engineers, analysts, and product managers to build Walgreens’ & Albertsons-Safeway eCommerce, digital offers, and email campaigns programs towards clear and well-defined objectives and success criteria.Architected and deployed Cloud/Virtualization solutions for enterprise customers, Retailer IQ REST APIs platform for Omnichannel Marketing , payment gateway integrations, loyalty management, business analytics, big data engineering.Owned technical engagement and ensured timely and successful delivery with attention to NFRs like reliability, security, performance, SOC2, ADA, PCI compliance requirements.Coordinated with engineering to review and manage instances, storage solutions, and multiple SQL NoSQL DBs. Developed data-driven applications, conducted big data analysis, migrations & ETL on Linux for POS. Ensured data security at rest and in transit using SFTP, encryptionDesigned & validated Web services (REST) with API mgmt, secured web services and mobile apps to provide scalable, cost-balanced solutions with a clear go-to-market strategy for Coupons.com.Architected infrastructure solutions using both Linux & Windows with specific recommendations on server, load balancing, HA/DR, & storage architectures. Prepared/reviewed solution design, architecture diagrams, sequence diagrams, and implementation documents.Served as SME of Business Development team to ensure customer success, conducted requirement analysis, planned retail platform integration to provide high performance & solid analytics. Applied knowledge of algorithms, software patterns, and anti-patterns to architect systems developed in JavaScript, Python, SQL, No SQL, Java, and .Net.Collaborated with sales and executive teams to project expenses upfront, estimation SOWs. Coordinated with the business intelligence team on strategic and operational issues, including purchase history-based recommendations, predictive analysis, and artificial intelligence.

Boca Raton, Fl, Us

Led a team of 15+ engineers across offshore and onsite locations responsible for building & maintaining SaaS framework implementations, Campus CRM & ERP platform, and rendering of web-based applications for the cloud.Implemented a scalable CRM framework for higher ed. sector, resulting in a 20% increase in profit margins and MM+ OpEx cost savings.Championed a PaaS / Saas model to increase scalability and expedite feature releases, and designed integrations like campaign management, payment integrations, and big data analysis.Served as a subject matter expert for enterprise-wide CRM implementation, providing personalized student outreach campaigns for universities & created industry-leading solutions that enabled Talisma to deliver faster and more effectively.Oversaw the full stack of .NET web-based rendering frameworks, ensuring every rendered page in the universities' faculty and student experiences ran on this foundation and maintained the next generation APIs, rendering frameworks, and tooling to improve customers engagement.Collaborated with business teams to lead project delivery by providing technical/domain guidance, conducting requirement analysis, documenting specifications, and ensuring that requirements were met.Managed 24x7 support of integration platform, working with IT teams on a day-to-day basis to meet business SLAs.Owned all project phases, from requirements to delivery, with a focus on quality and test coverage. Evangelized automation and technical simplification, and performed testing of the code to meet business & technical specifications, including performance tuning.Engaged with leadership to understand needs and recommend business intelligence solutions. Created strategic plans, RFPs, estimates, project plans, and assisted with resource needs forecasting while also creating deployment automation to maximize operational effectiveness.Utilized Microsoft Azure, ASP.NET, SQL, Visual Studio, MySQL,REST API and HTML technologies.

Boca Raton, Fl, Us

Managed a team of 15+ engineers that built and maintained a robust chat and web client for Talisma CRM, driving standardization and operational excellence for Enterprise Integration platforms across the organization and partners.Designed and developed innovative products, SaaS platform implementations, CRM/ERP system design/integrations, and big data ETL/analysis for multiple Fortune 500 companies, including Northrop Grumman, United Airlines, GE, Georgetown University, Salesforce, and Remedy.Collaborated with all Information Technology, Product, Finance, Sales, Services, Human Resources, and Audit teams to develop the vision, strategy, and associated execution roadmap alongside stakeholders in the organization to make it happen.Provided leadership to integration team, supported operations, marketing business analyst groups across IT organization to design, develop, implement, and maintain enterprise integrations using platforms like Salesforce and Azure.Supported SOX, PCI, ADA, and audit compliance processes and reporting with audit teams.Led an initiative to integrate Talisma CRM query logging system with Citibank central banking system and conducted market study and feature analysis of competitive products, identified staffing needs, and coordinated technical resourcing assignments.Created project plans and coordinated between sales, product owners, and management. Tracked time and utilization and managed status reports.Demonstrated deep technology architecture understanding, involved in product improvement and management, and led core product engineering teams.Actively mentored team members and introduced a 360 feedback and review process.Utilized ASP.NET, C# .NET 3.5, SQL Server, Visual Studio, MySQL, SOAP/REST API, VB, ASP, TFS, and HTML technologies.

Managed a team of 15 engineers and led cross-functional projects for product connectors, integrations, web apps, data integrations, ETLs, and mobile apps.Documented software development methodologies, established best practices, and oversaw platform quality transformation.Coordinated across product, sales, engineering, and client teams to ensure requirements were built to specification and met platform KPIs.Mentored team members, encouraged creativity, and executed resource management activities.Led all phases of the system development life cycle, including solution design, coding, code reviews, and deployment, including integration testing, UAT, and project handoff/signoff.Improved system performance by making proactive adjustments and resolving bugs.Developed multiple integrations and applications, including integrating Talisma CRM and Knowledge Base with eBay, creating a student/faculty portal for Georgetown University, and developing an NGC portal for Northrop Grumman Corporation that included embedded articles for a knowledge base.Utilized ASP.NET, C# .NET 3.5, SQL Server, Visual Studio, MySQL, SOAP/REST API, VB, ASP, TFS, and HTML technologies.

Led and mentored a team of 10 developers on multiple product connectors, integrations, web apps & websites, data integrations, ETLs, and mobile apps.Successfully established and managed a remote engagement model between Talisma and Sumeru Soft, including hiring, training, time tracking, and managing deliveries.Oversaw all phases of software development life cycle, including requirements gathering, solution design, coding, code review, testing automation, UAT, deployment, and project handoff/sign off.Integrated ‘Talisma CRM’ and ‘Knowledge Base’ with eBay at an event (ticket) level, improving customer service and support.Developed payment gateways for Student & Faculty Portal at Georgetown University, and knowledge base and FAQs for Northrop Grumman Corporation.Proficient in ASP.NET, C#, SQL, Visual Studio, MySQL, SOAP/REST API, HTML, and JavaScript.

Led full-cycle software development projects, including requirements gathering, solution design, coding, code review, testing automation, UAT, deployment on all environments, project handoff, and sign off.Successfully integrated 'Talisma CRM' and 'Knowledge Base' with eBay at an event (ticket) level, and developed student and faculty portal payment gateways for Georgetown University and knowledge base FAQs for Northrop Grumman Corporation.Proficient in ASP.NET, C#, SQL, Visual Studio, MySQL, SOAP/REST API, HTML, and JavaScript.

Pune, Maharashtra, In

Participated in full SDLC from requirements analysis through system implementation.Gathered and defined customer requirements, creating clear project plans.Designed and developed forward-thinking systems to improve productivity.Wrote technical manuals and test cases, documenting software development methodologies.Suggested workflow improvements, improved system performance, and resolved bugs.Underwent 3 months of intensive training in Java, Servlets, OOAD, OOPS, Data Structures, RDBMS, OS concepts, EJB, and Struts at Satyam Computer Services.

Worked as intern C++ trainee programmer in automation of test rig at manufacturing shop floor.System study, Detailed Design. Coding and Unit Testing

Master Of Business Administration (Mba)

Bachelor Of Engineering - Be, Electrical And Electronics Engineering