Raghavan Kumar Email & Phone Number

Bangalore Urban, Karnataka, India

- Identify, align and prioritise potential change areas based on customer and business needs.- Inspire change and improvements within and across functions/units and processes.- Providing analytical expertise to initiatives, business flows and functions.- Facilitating efficient & effective transformations from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. - Ensuring the definition and deployment of business-relevant key measurements. - Pro-actively analyzing and proposing improvements to processes, ways of working, workflows, operations and organizations for Major Transformation initiatives and Operational/continuous improvements.

Bangalore Urban, Karnataka, India

- Identify, align and prioritise potential change areas based on customer and business needs.- Inspire change and improvements within and across functions/units and processes.- Providing analytical expertise to initiatives, business flows and functions.- Facilitating efficient & effective transformations from business needs to business results, delivering improved customer, operational and/or financial performance impact or required culture changes. - Ensuring the definition and deployment of business-relevant key measurements. - Pro-actively analyzing and proposing improvements to processes, ways of working, workflows, operations and organizations for Major Transformation initiatives and Operational/continuous improvements.

Chennai, Tamil Nadu, India

Service Management lead for Europe's largest Fashion Retailer.- Primarily responsible for Critical Incident Management- Also, responsible for other IT Service Management portfolios such as Problem Management, Change Management and Hardware Asset Management.- Responsible for ensuring SLA compliance for all Incidents and Service Requests- Responsible for driving Industrial audit initiatives

Chennai, Tamil Nadu, India

1. 2nd level Fault Management of Nokia 5G (NSA), LTE & 3G systems using Nokia AirScale product solution (SRAN & AirScale RNC) and Nokia Cloud Platform (NCIR, CBAM & NDCS) based on OpenStack2. VNF Configuration (Creation, Termination, Instantiation, Scaling IN/Out & Software Management) using CBAM.3. Data centre Management using NADCM

Chennai, Tamil Nadu, India

- Handling Critical incidents and ensuring SLA compliance of Incidents across multiple Telecom domains such as RAN, TXN, CS Core, PS Core, International Roaming, ICC, SDM, Fixed Broadband and NB-IOT 12. - Setting up and driving the Technical & Management Bridge for Critical Incidents. - Verification of MIN or Notification messages to ensure completeness & correctness of the information being sent to the customer. - Preparing the Post Incident Report for the Critical Incidents. - Ensuring the recovery is proceeding in a timely and efficient manner. - Updating Key stakeholders on the progress of the recovery, as required. - Manage any interfaces that extend outside the normal support area of responsibilities (e.g., 3PP, PLM, Small Competence Centers). - Utilizing the Incident Manager Checklist, assures that all required actions of emergency handling are accomplished.- As a Crisis Manager, Invoking Crisis for mass outage across the domains by involving the respective stakeholders and Chairing the Crisis Management Bridge.- As a Problem Manager, Identifying the RCA by utilizing problem management methodologies such as 5 Why’s, Fishbone, etc. Also, identifying the risks involved in the network and deriving the mitigation plan.

Delivering Training sessions on 3GPP technologies such as GSM, UMTS & LTE. Also delivering sessions on RAN domain MultiVendor products such as Nokia Flexi/mcBSC, Nokia Flexi/mcRNC, Flexi Multiradio BTS 10, SBTS, Airscale BTS, SAMSUNG eNodeB

Chennai, Tamil Nadu, India

- Handling Critical incidents and ensuring SLA compliance of Incidents across multiple Telecom domains such as RAN, TXN, CS Core, PS Core, International Roaming, ICC, SDM, Fixed Broadband and NB-IOT 12. - Setting up and driving the Technical & Management Bridge for Critical Incidents. - Verification of MIN or Notification messages to ensure completeness & correctness of the information being sent to the customer. - Preparing the Post Incident Report for the Critical Incidents. - Ensuring the recovery is proceeding in a timely and efficient manner. - Updating Key stakeholders on the progress of the recovery, as required. - Manage any interfaces that extend outside the normal support area of responsibilities (e.g., 3PP, PLM, Small Competence Centers). - Utilizing the Incident Manager Checklist, assures that all required actions of emergency handling are accomplished

Bangalore

Delivering Training session on 2G, 3G and LTE technologies for Nokia and Samsung Products

Bengaluru Area, India

1. Responsible for performing 3G Configuration Management activities on Nokia Platform such as New site Integration, Carrier Addition, Capacity Upgrade, etc..,2. Responsible for Fault management of Samsung eNode-Bs and Security Gateway.

Bangalore, India

Leading a team of 7 Incident Managers responsible for : Ensuring SLA compliance with Jeopardy management approach for all priority tickets. Chasing for updates with various stakeholders and updating them in the remedy. Establishing SLA improvement drive for all priority tickets. Handling Customer escalations. Analyzing SLA failure reasons and suggesting improvement measures.

Chennai Area, India

Responsible for performing Configuration Management activities such as Integration of Node-Bs, BSC and RNC Software Upgrades of NOKIA platform equipments

Installation of BTS and RF Survey