Raghav Arora Email & Phone Number

India

India

- Mentored, supported and scaled a Hospitality startup. - Executed a detailed scalable Healthcare Tech Startup plan. - Handled 4 startup plans from zero to scalable models.

Remote

- Worked with prominent YC (Y Combinator) companies to help them hire the best Tech talent globally. - Created high-performance campaigns for clients with an average of 40% interest rate for various roles.- Actively worked with the clients to create high-engagement documentation and collateral for healthy engagement.Tools/Software: GreenHouse, Lever, Gem, Gemelius, EasyLeadz, Seekout, Ashby, Brighthire, Deel, Work at a Startup

India

As Chief Operating Officer (COO) in an early stage (YC '20) SaaS startup, I hold several roles simultaneously:- Led the sales by reaching out to more than 90% of the entire Automobile manufacturers, EV manufacturers, and Fortune 500 manufacturing companies having establishments in India.- Played a large role in outbound sales by providing virtual and on-site product demos to potential customers. - Wrote a variety of customer-facing documentation in the form of proposals, case… Show more As Chief Operating Officer (COO) in an early stage (YC '20) SaaS startup, I hold several roles simultaneously:- Led the sales by reaching out to more than 90% of the entire Automobile manufacturers, EV manufacturers, and Fortune 500 manufacturing companies having establishments in India.- Played a large role in outbound sales by providing virtual and on-site product demos to potential customers. - Wrote a variety of customer-facing documentation in the form of proposals, case studies, product tutorials, and feature walkthroughs.- Drove demand generation and leveraged data to continuously optimize positioning. - Focussed on strategic management of end-to-end customer lifecycle- Be the voice of the manufacturing customer and provide guidance on front-end features, UI, data model, and industrial engineering know-how.- Translated customer requirements into feature specifications and collaborated with developers to plan overall product strategy Show less

Gurgaon, India

- Lead the Human Resources team with integrity to establish and maintain a trusting, inclusive, and productive environment- Setup of People Operations and processes like Salary Benchmarking, Career Ladder, Legal vetting of contract letters, compliance, ATS, HRIS, etc.- Set up and ownership of a few very critical business operations - Payment gateways, legal, Trademarks, etc. - Developed, implemented, and monitored day-to-day operational systems and processes to provide visibility… Show more - Lead the Human Resources team with integrity to establish and maintain a trusting, inclusive, and productive environment- Setup of People Operations and processes like Salary Benchmarking, Career Ladder, Legal vetting of contract letters, compliance, ATS, HRIS, etc.- Set up and ownership of a few very critical business operations - Payment gateways, legal, Trademarks, etc. - Developed, implemented, and monitored day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives- Designed and own end to end Onboarding support function for all Indian hires- Owned P&L for the People Operations, including hiring in-house or 3rd party vendors.- Worked closely with Finance and Compliance teams to drive compliance and governance guidelines.- Developed and Implement a partner engagement framework for vendors.- Planned, monitored, and analyzed critical metrics for day-to-day operations to ensure efficient and timely completion of tasks.- Drove CSAT, SLA, and TAT for our clients.- Devised strategies for ensuring the growth of programs enterprise-wide, and implement process improvements to maximize output and minimize costs- Drew on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.- Responsible for setting up overseas offices and handling operations. Show less

Jalandhar, Punjab, India

- Setup the company's first India offices in Jalandhar and New Delhi- Hired team from 2 to 120+ with the company founder- Partner/reseller relations- Setup the processes for Sales, Support, Dev Ops, Learning and development,Finance, Human Resources, Administration- Evaluated overall sales and customer support performance by gathering, analyzingand interpreting data and metrics- Planned and monitored the day-to-day running of the business to ensure… Show more - Setup the company's first India offices in Jalandhar and New Delhi- Hired team from 2 to 120+ with the company founder- Partner/reseller relations- Setup the processes for Sales, Support, Dev Ops, Learning and development,Finance, Human Resources, Administration- Evaluated overall sales and customer support performance by gathering, analyzingand interpreting data and metrics- Planned and monitored the day-to-day running of the business to ensure smoothprogress- Reviewed financial information and adjusted operational budgets to promoteprofitability- Evaluated the efficiency of business procedures regularly according to organizational objectives and applied improvements- Supervised staff from different departments and provided constructive feedback- Overseeing customer support processes and organizing them to enhance customersatisfaction- Revised and formulated policies and promoted their implementation- Managed relationships/agreements with external partners/vendorsTools/Platforms: GreenHouse, Namely, Slack, Intuit, Zuora, Salesforce, LinkedIn, Totango Show less

Jalandhar, Punjab, India

- Established and oversaw the adoption of the sales and support department's vision, goals, and objectives at all levels- Handled all the sales emails/tickets (with 90% CSAT)- Answered RFPs, made quotes, pitched solution- Handled all the sales negotiations- Sales On-boarding- Documented all the FAQs for the company website- Handled all the billing and refunds requests- Handled all the support queries and documented the knowledge-base- Documented support… Show more - Established and oversaw the adoption of the sales and support department's vision, goals, and objectives at all levels- Handled all the sales emails/tickets (with 90% CSAT)- Answered RFPs, made quotes, pitched solution- Handled all the sales negotiations- Sales On-boarding- Documented all the FAQs for the company website- Handled all the billing and refunds requests- Handled all the support queries and documented the knowledge-base- Documented support bugs/issues in the designated tracker Show less

Chandigarh, India

- Overall accountability for the sales status of the OEM software products in the region allocated.- Established business partnerships with forerunner universities and corporations, taught them about software licensing and produced revenue. - Handled all the sales verticals for the region - Corporate, Education, Government, etc.- Gave sales support and produced leads by attending trade shows. - Forecasted sales by units segment by segment.- Achieved sales targets QoQ.-… Show more - Overall accountability for the sales status of the OEM software products in the region allocated.- Established business partnerships with forerunner universities and corporations, taught them about software licensing and produced revenue. - Handled all the sales verticals for the region - Corporate, Education, Government, etc.- Gave sales support and produced leads by attending trade shows. - Forecasted sales by units segment by segment.- Achieved sales targets QoQ.- Provided input on advertising, literature, and promotion materials. Show less

Advanced Diploma In Digital Designing

Education record