As a Group Operations Manager at HCLTech, I have more than 18 years of experience in managing IT infrastructure, operations, service delivery, and projects for global clients across various domains. I hold multiple certifications in Microsoft technologies, ITIL® 4, and Power Platform, and I have extensive expertise in SharePoint, M365, Azure, and other cloud solutions.My core competencies include leading digital transformation initiatives, ensuring quality and continuous improvement, building customer relationships, coaching and mentoring teams, and delivering successful outcomes. I am passionate about leveraging the latest technologies and best practices to optimize performance, efficiency, and innovation. I am currently responsible for overseeing the end user services for a large contract with a leading manufacturing & healthcare provider.