Raghavendra H C Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

India (Apac)

Roles and Responsibilities• Responsible for level 3 support across the APAC region for over 500 Users.• Looking after IT Operations Management, Incident Management & SLA Management.• Manage daily operations, coordinating the delivery of end-user IT support.• Managing a team of 5 engineers spread across globe for IT support.• Coordinating with vendor and Procuring all IT assets.• Experience in working in VM, RDS and Azure Cloud environment.• Provide support and expertise in a VDI environment, including Azure virtual desktops.• Exchange O365 account administration and troubleshooting.• Ensuring IT systems, infrastructures, servers, networks and securities are running to an efficient level.• Led support for Microsoft Intune, Azure AD, Autopilot across corporate Endpoints.• Work closely with the global IT support team to provide automated solutions forthe common issues.• SCCM Software Deployment and Creating, Updating and Maintaining task sequence Images.• Deployed Microsoft Windows updates and software patches through SCCM, ensuring 99% compliance with security protocol.• AD Administration Managing user rights, local admin account and security policy.• CyberArk Administration.• Monitoring cyber-attack incidents through Darktrace Suite.• Handling business-critical IT tasks and system improvements.

Bengaluru Area, India

Roles and Responsibilities• Working as a single point of contact for IT issues in India and the APAC region.• Procuring and Managing IT assets.• Installation & troubleshooting of Client OS. (Win 7, Win 8, Win 10, macOS) • Managing and creating users, groups and computers in the Active Directory infrastructure.• Installation & troubleshooting of approved system Software’s.• VPN troubleshooting and configuration (Cisco).• Used Beyond Trust Remote Support to assist customers remotely.• Installation of device drivers & hardware components.• IOS devices configuration and Troubleshooting.• Troubleshooting Network & LAN-related issues.• Utilized the ServiceNow and Jira ticketing system for handling user issues and asset management. • Exchange Admin center - Office 365 (Mailbox creation, Distribution List creation, Security group creation, Security group mail ID creation)• Create and Import applications and Packages within SCCM.• Taking care of daily maintenance checks of all our IT systems.• Supervise the activities of the IT Service desk in providing support to end user.

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Bengaluru Area, India

Bachelor Of Science It, Information Technology, B

Bsc (IT)

Diploma, Computer Science, B