 Manage the strategy for the product portfolio by considering market needs and competitiveness  Develop the product differentiation plan and positioning strategy based on company, competitor and market analysis and manage the definitions of the specifications Make decisions for developing new products, services and business by deriving insights from the customer and company's perspective Manage the preparation of advanced technologies and investment direction based on the mid-… Show more  Manage the strategy for the product portfolio by considering market needs and competitiveness  Develop the product differentiation plan and positioning strategy based on company, competitor and market analysis and manage the definitions of the specifications Make decisions for developing new products, services and business by deriving insights from the customer and company's perspective Manage the preparation of advanced technologies and investment direction based on the mid- to long-term commercialization concept and roadmap and drive securing of the business capability for the future Drive Major Business Initiatives and Goals on this Data hub like Omnifying Guest experiences on Retail and Digital setups (Retail Order Purchase History to Digital Purchase History and API integrations between the two) Mastery in both crafting strategy and overall execution for a product or multiple products Collaborating and driving cross-functional teams to integrate technical capabilities with functional intelligence to architect impactful experiences and solutions for clients Show less

• Worked as consultant PO/PM for American Heart Association • Creating JIRA dashboards, confluence pages, different views for reporting, PowerPoint decks for senior management updates.• Work with the Asset Engineering and Knowledge Management teams to host/maintain the Offering content digitally• Scope the work effort to develop, sustain and/or upgrade Offering. Identify the required skills and work with Offering Development leadership to staff the project team• Work with… Show more • Worked as consultant PO/PM for American Heart Association • Creating JIRA dashboards, confluence pages, different views for reporting, PowerPoint decks for senior management updates.• Work with the Asset Engineering and Knowledge Management teams to host/maintain the Offering content digitally• Scope the work effort to develop, sustain and/or upgrade Offering. Identify the required skills and work with Offering Development leadership to staff the project team• Work with Product Managers / Business owners/ UX and UI engineers to understand the business drivers and strategy• Conduct requirements analysis/design, needs assessments and cost benefit analysis• Work effectively with the team to decompose complex feature sets into a set of priority stories for delivery• Document requirements / user stories• Creates and maintains a product backlog reflecting value and prioritizing work for a product engineering team• Work with partners in business, UX/UI, engineering, marketing, and analytics to define, build and launch products/platform features• Conveys the goals and product requirements for enhancements and new development, and with Business Analysts assists with the elaboration of the user stories and requirements Show less

• Resolve the technical issues and operational issues faced by MP Sellers by liaising with Cross-Functional Engineering, Development and Multi-Geographic teams• Creating JIRA dashboards, confluence pages, different views for reporting, PowerPoint decks for senior management updates.• Participate in daily scrum meetings• Responsible for the planning and execution throughout the life cycle of the product features by following Software Development life cycle, also including scrum and… Show more • Resolve the technical issues and operational issues faced by MP Sellers by liaising with Cross-Functional Engineering, Development and Multi-Geographic teams• Creating JIRA dashboards, confluence pages, different views for reporting, PowerPoint decks for senior management updates.• Participate in daily scrum meetings• Responsible for the planning and execution throughout the life cycle of the product features by following Software Development life cycle, also including scrum and agile methodologies to manage the complexity.• Creating JIRA’s timely for the API errors and initiate seller comm’s to get a fix for the System and Data errors• Recommend changes in applications and products associated with MP seller and item onboarding• Analyze current application and suggest innovative, efficient solutions to business users• Translate business requirements into relevant user stories and acceptance criteria• Provide insights to the leadership team by studying the data fed by the MP Sellers into internal systems to enhance the seller experience• Do Root Cause Analysis on errors committed and arrive at actionable corrective measures to avoid repetitive errors• Worked on Error refinement process and seller center tool improvement process• Analyze, track, and recommend action based on content quality and improvements with regards to increases in seller satisfaction conversion.• Experience working in a matrix organizational structure involving frequent collaboration with Product manager and engineering team. Show less

• People management• Product management (WINSTON TOOL)• Conducting the daily meeting with the Vendor consultants and Operation team to discuss on the HMD root cause analysis• Calibrating with the Vendor Consultants and Brand Specialists on the Root cause analysis based on the Vendor response. • Preparing the dashboard and call outs for the Vendors feedback for the weekly and monthly business review meeting• Preforming functional testing (TM and TQ) daily for respected… Show more • People management• Product management (WINSTON TOOL)• Conducting the daily meeting with the Vendor consultants and Operation team to discuss on the HMD root cause analysis• Calibrating with the Vendor Consultants and Brand Specialists on the Root cause analysis based on the Vendor response. • Preparing the dashboard and call outs for the Vendors feedback for the weekly and monthly business review meeting• Preforming functional testing (TM and TQ) daily for respected features and share results of audits on a weekly/daily basis• Providing performance feedbacks to the associates and close loop on audit observations• Identify root cause of defects and find areas of improvements in the Product/Process being audited• Provides ideas for process/product improvements to enhance efficiency, quality, and customer experience• Respond to stakeholders with guidance and flags any updates to Manager• Identifying the SOP gap in the ground level and fixing it by flagging it to the respective team Show less

• Monitoring RTO Delivery & Pickup operation for south regions• Team Handling• Conducting training sessions on weekly basis in order to improve performance• Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved• Manage and… Show more • Monitoring RTO Delivery & Pickup operation for south regions• Team Handling• Conducting training sessions on weekly basis in order to improve performance• Monitor/Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives• Monitor/measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved• Manage and improve people performance and align them with organizational goals and objectives.• Supervising the day-to-day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met• Identifying the process gap in the ground level operation and fixing it on time• Monitoring and supervising quality metrics• Prioritize own activities and assist team members as needed in order to meet customer/client deadlines and quality standards.• Implementing innovation to reduce cycle time and lead time in each process• Monitoring and making sure that all the seller escalation is closed on time by the down-line• Generated MIS including Arrival Booking Service Level, Delivery Service Level, Net Service Level, Undelivered Control Report, Inbound-Outbound Shipment Reports, Manpower Utilization Report, Vehicle Utilization Report, Productivity as well as Profitability Report Show less

• Handling the team of 10 members, worked for CSAV (Luksic Group)• Handling the process activities & shipping operations for Europe & China Locations• Updating the Actual arrival time of Vessel & actual departure time of vessel from the ports of Hamburg & Bremen in Germany• Maintaining the Data on daily basis about Various Vessels those are calling various ports• Well versed in CSI (Container Security Initiation)• Regulate process with standard operating procedures and… Show more • Handling the team of 10 members, worked for CSAV (Luksic Group)• Handling the process activities & shipping operations for Europe & China Locations• Updating the Actual arrival time of Vessel & actual departure time of vessel from the ports of Hamburg & Bremen in Germany• Maintaining the Data on daily basis about Various Vessels those are calling various ports• Well versed in CSI (Container Security Initiation)• Regulate process with standard operating procedures and objectives• Making sure of timely delivery of bill of ladings to the customer as soon as vessel sails• Initiating the team & Addressing the clients & customers on queries• Monitoring all the process for the Region Nordic, China & Japan (Finland, Norway, Denmark, and Sweden) planning and organizing daily activities as per priority wise and completing tasks within SLA and controlling team members• Main motive of job role is to provide error free bills of lading to customer with time bound and high quality through our excellent services Show less