Raghavendra Poonacha Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

**Technology Evangelist & Intrapreneur*** Led a team in developing the desktop version (Mac and Windows) of a communication application leveraging Electron.js and the Qiankun micro frontend framework.* Championed innovation by proposing the creation of an in-house Unified Communication as a Service (UCaaS) platform. This platform, built on open-source technologies, would offer messaging, voice, video, conferencing, and notification functionalities, all designed for scalability, security, and multi-tenancy.* Recognized the potential of UCaaS to generate revenue growth, reduce licensing costs, and minimize operational expenses compared to current vendor solutions.* Currently spearheading a UCaaS proof-of-concept (POC) to demonstrate its deployment on a cloud-native infrastructure (ROCs and RCPs) at scale. Implementing and managing WebRTC for scalable video bridges has presented both exciting opportunities and stimulating challenges.

Bengaluru, Karnataka, India

**Built and Scaled High-Impact Mobile App for Rakuten Mobile*** Kickstarted a mobile application project for Rakuten Mobile with a dedicated team of 3 engineers in India.* Successfully scaled the team to a comprehensive delivery unit of 35 engineers, further augmented by 10 product and project managers.* Delivered a highly customizable mobile application (iOS and Android) currently utilized by 5 million Rakuten customers.* Championed secure software development lifecycle (SDLC) practices within the team, ensuring well-documented release management, incident management, and change management procedures.* Led the Dev and DevOps teams in automating the CI/CD pipeline, achieving 100% deployment on a Kubernetes-orchestrated platform and up to 90% automation for mobile app deployments.

Bengaluru, Karnataka, India

## Technical Leadership & Product Development**Product Strategy & Communication:*** Presented product roadmaps and technology infrastructure to product owners, effectively communicating the capabilities of APIs, platform infrastructure, security protocols, and integration possibilities.**SaaS Product Development:*** Collaborated with teams to design and develop successful SaaS (Software-as-a-Service) products like Happy Visitor, Attest360, CEMS, and Onboarding.* Ensured these products were user-friendly and adopted by customers through a subscription model.* Implemented RESTful APIs for seamless mobile app support and integrations.* Utilized OAUTH2 authentication for robust security measures.**Cloud & Infrastructure Expertise:*** Designed and implemented AWS solutions for all developed products, prioritizing security, capacity, and performance.* Managed successful migrations to AWS with minimal downtime.**Information Security:*** Maintained a strong commitment to information security, ensuring all B2B products consistently passed security reviews.**Performance Testing Leadership:*** Led the performance testing team, providing mentorship, executing test plans, and delivering successful outcomes for various projects. These projects encompassed thick client applications (Profile Teller and CTS), web applications, and core banking systems (Profile).**Core Banking Expertise:*** Designed and developed a satellite application specifically for the core banking system.* Implemented a monitoring solution for the core bank (Profile) and deployed it across all branches.

Bengaluru, Karnataka, India

**Successfully delivered technical solutions for key client integrations:*** Designed and implemented the integration of Suncorp Bank's core banking and other systems with Oracle CRM On Demand. This solution leveraged ETL tools, message queuing with MQ, and an Enterprise Service Bus (ESB) to facilitate seamless message, file, and data exchange.* Designed the integration solution for Ageing Disability and Home Care (ADHC), a government organization in Sydney, to connect with Oracle CRM On Demand. * Developed valuable extensions to Oracle CRM On Demand, including a reports scheduler and social CRM functionalities, which empowered sales teams to enhance customer conversion rates.

Bengaluru, Karnataka, India

## Technical Expertise* **Solution Architecture & Design:** Delivered recommendations for architectural improvements, design solutions, and integration strategies across various client projects.* **Technical Feasibility Analysis:** Evaluated the technical feasibility of new functional designs and proposed solutions to enhance the performance of technical objects.* **Technology Adoption & Training:** Spearheaded the training of both new and senior developers on new technology frameworks, ensuring knowledge transfer and effective customer handling.## Integration & Development Experience* **Integration Specialist:** Possesses strong expertise in building complex integration layers. Example: Successfully integrated Siebel On Demand with core banking, loan processing systems, and IBM MQ for Standard Chartered Bank in Malaysia (used across 5 countries).* **DevOps Management:** Proven ability to manage DevOps teams. Led a DevOps team at ING Vysya Bank, Bangalore, overseeing the development and support of critical systems like Offline Data Entry Module, Intranet (Joomla CMS), End-user monitoring solution, NEFT Upload, Complaint & Query Management systems, and Wealth Management system.

Bengaluru, Karnataka, India

Worked on replacing IWay Dax Box based phone with SIP Based phone using G.729 and GIPS encoder.Worked on Linux utilities to make hard drive Images for mass installation of OS.

Chennai, Tamil Nadu, India

## Phonetic Eye (Fuzzy Text Matching Technology)* Developed Phonetic Eye, a fuzzy text matching technology that utilizes phonetics to identify similar sounding text.* Created JNI (Java Native Interface) and COM (Component Object Model) wrappers for seamless integration of Phonetic Eye with various applications.## CSpace (Communication Platform)* Designed and developed CSpace, a comprehensive P2P communication platform offering features like: * Chat functionality * Desktop sharing * Secure file transfer * Management of program communication over the internet* CSpace was built to operate effectively even through firewalls and NAT (Network Address Translation) networks.* Implemented a Distributed Hash Table (DHT) technique within CSpace to guarantee secure data storage and prevent data loss.## Loganalyzer for Tenmiles Corporation* Developed a robust Loganalyzer for Tenmiles Corporation, generating insightful reports that empowered customers to assess business performance and strategize for improvement.* The Loganalyzer supported various log formats, including W3C Extended, NCSA, Microsoft IIS, and Common/Combined Log (Apache).## Proactive Customer Support System for TVS-Electronics Chennai* Led the development of a proactive Customer Support system for TVS-Electronics Chennai, significantly improving their customer engagement strategies.## B2B Marketplace Solutions for Sify Chennai (2001)* Developed a range of products for Sify Chennai in 2001, contributing to the establishment of their B2B marketplace.* These products included: * Machine Webex * Electric Webex * ExpressMeet Web conferencing Tool* These solutions enhanced Sify's technical capabilities in e-commerce, collaboration, content management, community building, and data security.

Bachelor, Mechanical

Activities and Societies: Member of dance team, Played South Zone University Field Hockey for 3 years.

Education record