• Data : Worked in synergy with Machine Learning team to train models, utilizing the Appen tool to supply the training dataset and facilitated precise measurements. Managed CWFs for diverse data labeling tasks, accommodating live volumes, and collaborated with the Quality Assurance team on appeals and rebuttals. Detected a spam trend and coordinated with the insights team to extract data related to malicious intent. Presented this data to the policy and data teams, leading to the… Show more • Data : Worked in synergy with Machine Learning team to train models, utilizing the Appen tool to supply the training dataset and facilitated precise measurements. Managed CWFs for diverse data labeling tasks, accommodating live volumes, and collaborated with the Quality Assurance team on appeals and rebuttals. Detected a spam trend and coordinated with the insights team to extract data related to malicious intent. Presented this data to the policy and data teams, leading to the integration of these signals into the core model for fake account detection, resulting in the removal of 45K+ accounts.• Escalations: Addressed and resolved executive-level escalations by conducting RCA, engaging cross-functional teams and providing feedback. Conducted a weekly analysis of the number of escalations, identified any patterns, reported trends to leadership for strategic planning and error mitigation.• Policy : Analyzing policies on LinkedIn, evaluating the corresponding content, and offering insights or recommendations to the policy team based on regional events. Provide feedback to management regarding necessary changes and updates including but not limited to policies, upgrades and customer care issues. • Tooling ideation : Offering innovative ideas for tools to boost the efficiency of reviewers and streamline workflows, which have been put into action, resulting in a reduction of two clicks per review. Collaborated with the UX team to elucidate the review procedures and participated in A/B testing, contributing suggestions and enhancement ideas for forthcoming internal tools.• Training and Mentoring : Participated in two coaching sessions and mentored two groups of five reviewers each through shadowing and reverse shadowing sessions until they were fully trained. Regular performance and productivity-based feedback was provided. Managed a 13-member CWF team, efficiently achieving goals, resolving QA disputes, addressing hygiene issues, and overseeing leave management. Show less

∙ Moderate review submissions to ensure quality of site content using a standardized process and expanding tool set.∙ Audit a variety of user-generated content types against established guidelines.∙ Review reported content within agreed SLA times and quality standards.∙ Investigate and resolve spam and fraud inquiries with accuracy, empathy, and speed.∙ Communicate bugs and other technical issues across the team and with the correct stakeholders.∙ Proactively problem-solve… Show more ∙ Moderate review submissions to ensure quality of site content using a standardized process and expanding tool set.∙ Audit a variety of user-generated content types against established guidelines.∙ Review reported content within agreed SLA times and quality standards.∙ Investigate and resolve spam and fraud inquiries with accuracy, empathy, and speed.∙ Communicate bugs and other technical issues across the team and with the correct stakeholders.∙ Proactively problem-solve with other moderators and extended teammates.∙ Respond to support inquiries, communicating with internal and external customers.∙ Relay expert knowledge of the G2 platform to users in an easy-to-digest way.∙ Adapt quickly to evolving tools and processes.∙ Work on Ad Hoc projects as needed supporting broader G2 Product and Research projects. Show less

Certified Amazon Advertising Tier-2 Moderator within 8 months of production.∙ Internet Advertiser Review on onsite and offsite within the agreed SLA period. ∙ Approve or disapprove new and changed Ads (Text & Video) submissions based on policy guidelines with a precision of 99.25%.∙ Created a SOP for a new process, trained a team of 6 and was handling training and QA for it along with WBRs and QBRs. With the help of this we were able to onboard 54% more vendors with a specific… Show more Certified Amazon Advertising Tier-2 Moderator within 8 months of production.∙ Internet Advertiser Review on onsite and offsite within the agreed SLA period. ∙ Approve or disapprove new and changed Ads (Text & Video) submissions based on policy guidelines with a precision of 99.25%.∙ Created a SOP for a new process, trained a team of 6 and was handling training and QA for it along with WBRs and QBRs. With the help of this we were able to onboard 54% more vendors with a specific product line. Collaborated with Dev. team in explaining the procedure, identifying potential issues, and outlining steps for automation, which led to over 90% of the cases being automated. to build Machine Models for automation for this process.∙ Resolving Advertiser issues regarding registration and campaigns.∙ Handling internal & external escalations and stakeholder calls.∙ Coordinating training & mentoring sessions. Frequently reviewing work of new hires and providing on-going feedback during the ramp up period.∙ Escalating questions/issues from the team regarding the process and cascading updates to the team.∙ Providing specific & timely feedback to policers on errors & trends.∙ Monitoring workflow, Shrinkage, and re-assignment in the team, daily standups, updates, and escalations. Conducting Fun activities for team building as part of Fundora team Show less