▪ Managed security incident response operations using CrowdStrike's EDR, focusing on identifying and resolving endpoint threats.▪ Utilized Fortinet's Security Fabric to enhance network security, including endpoint detection, web application protection using WAF(Web Application Firewall), and analysis tools using Forti Analyzer(NOC)device.▪ Worked on IT service management processes using ServiceNow, adhering to ITIL best practices to track the incident tickets and flow the change control process in the organization.▪ Monitored network and system performance with SolarWinds, ensuring effective network inventory and patch management is maintained.▪ Worked with MSSP AT&T, Kudelski and I-tracing SOC partners to track the SIEM logs for all the devices to monitor, analyze, investigate and recover the security incidents.▪ Played a key role in maintaining the security posture of Veolia’s digital systems, contributed to incident response efforts during ransomware attack by Akira group back in January 2024 worked day and night to bring the business back within a week up and running as before the attack happened.▪ Utilized Z-Scaler web proxy to monitor, investigate, and block suspicious online traffic, preventing potential threats from reaching to critical assets and the end users of Veolia.

▪ Supported the IBM NNJA project for Singapore’s Ministry of Healthcare, troubleshooted CISCO devices and monitored network health events with SolarWinds.▪ Generated daily and weekly reports to the management to give them overview of the network status of the critical healthcare infrastructure.▪ Addressed Avaya VOIP phone issues, implemented firewall rules on FortiGate, and conducted packet analysis for troubleshooting on Wireshark.▪ Assisted in the configuration and backup of network devices, automated network configuration management using scripts, and provided technical support to network and data center administrators.▪ Performed patch management activities to mitigate critical vulnerabilities on 1000plus devices in network.▪ Enhanced network security posture by implementing MAC address whitelisting and port security on switches and HP Aruba appliances.▪ Worked on Cisco wireless controllers and performed IOS upgrades for routers and switches.

▪ Improved the accuracy of IP and DNS information by reconciling data and utilizing network monitoring tools.▪ Assisted in the exploration of LAN/WAN components and server decommissioning at the Sunnyvale data center.▪ Developed SOPs for network monitoring applications and actively monitored circuits during network outages.▪ Documented network topology and contributed to a remote VPN project, gaining insights into network security from senior engineers.