1-Vendor Contract management.2-Cooperate with different stake holders to ensure implementing Etisalat Misr technical standards in all contractual processes with vendors. 3-Support the vendors in their invoices & payment. 4-Responds to vendor escalated negative feedback and working on complaint handling tillresolved.5-Works collaboratively with all concerned parties in Etisalat to resolve vendor’s issues.6-Dealing with employees’ queries concerning Human Resources.7-Responsible for following up on vendor's related action plans on all organizational levels.

1-Answering phone calls, taking & relay messages for Etisalat CEO & Chairman.2-Reading and revising the Memos which needs CEO`s and Chairman`s signatures.3-Sorting and distributing incoming letters faxes and emails. 4-Dealing with queries from the employees.5-Providing General office support with variety of related tasks.6-Documenting, photocopying, faxing, mailing and organizing filling system 7-Filing and recording corporate documentation, electronic files and reports.

Supporting UK customers with their Samsung mobiles and tablets.Providing technical advises regarding the Android Software.

Serving UK customers.Explaining the bills to the customers who have high bills.Handling angry customers who have billing or technical issues.Providing technical advises regarding smart Phones.

Handling internal issues and answering the phone calls ,Reserving meeting rooms ,Ordering catering and supplies for the company,Handling the customers who wants to have Oracle courses. I was the link between suppliers and Oracle`s finance.

Serving the Gulf area, working as customer service agent for Western Union. Activating the discounts for the customers who have Western Union loyalty card.Informing the Customers about Western Union`s new promotion & offers

Serving the gulf area, giving the customers information about their subscription Checking their bills and resolving their billing issues,Activating and reactivating their subscription, Support them technically if they have an issue in the OSN boxes or if they lost the signal Changing their credit cards numbers,Informing them about the new promotions and convince them to upgrade their package.

Convincing US customer to advertise on the online yellow pages, super pages.com