Raghda Sameh Email & Phone Number

Paris, Ile De France, Fr

Denver, Co, Us

Heliopolis, Cairo, Eg

Utrecht, Nl

• Developing marketing plans and strategies.• Creating product marketing plans based on market and competitor analysis.• Developing solid business relationship with clients.• Flexible to handle last minute changes and adopt plans to the latest situations.• Willing to travel nationally and internationally to meet clients.• Relationship management with external agencies, vendors or business partners.• Sell travel products and tour packages.• Promote and market the business to new or niche markets.• Deal with customer enquiries and aim to meet their expectations.• Provide sales reports to the CEO ( visits, feedback and customer satisfaction).• In charge of large, important and key accounts.• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance. • Keeping customers informed of new offers and updates to the company's products.• Co- ordination customer and company promotional activity.• Measuring the success of marketing campaigns.• Implement alternative and innovative ideas for achieving new business.• Handling customers complaints regarding sales and services

Utrecht, Nl

Business Development Manager January 2018 – Dec 2018• Developing new business opportunities with current clients.• Generating new business opportunities in person and via all platforms.• Creating sales and activity report to be presented to the CEO and board-members.• Entitled to create and develop tailored luxury/ corporate programs for VIP clients. • Responsible for accounts management, up-selling, internal logistics, pricing and billing. • Training junior members of staff on both outdoor and indoor sales skills.Customer Relations Office January 2016 – December 2017• Going through the Sales Process starting from meeting and greeting clients until final delivery of the service. • Responsible of following up with customers to ensure satisfaction; going through delivery dates and payments processes. • Responsible for direct sales indoor/outdoor.• Ensuring excellent rapport with all Clients.• Providing excellent after sales service (follow up, problems analyzing, problems solutions) • Responsible for Corporate deals.• Handling customer enquirers in person and through all platforms (emails, telephone)• Reporting the activities to the CEO and the Vice CEO on weekly basis.Senior Events Executive January 2013 – December 2015 Events Executive December 2010 – December 2012 • Planned, organized and promoted events.• Experienced in running events for up to 1,000 delegates. • Experienced in tailoring travel offers (Domestic and International) Hotels/Cruises reservations, Flight tickets, Transfers, Visa appointments and issuance & Sightseeing/Safari.• Created event themes and tailored it as per client request.• Reviewed and sourced-events locations according to agreed budgets.• Communicated with suppliers, media booking agencies and media channels.• Prepared and managed budgets for the event.• Maintained excellent rapport with both clients and suppliers

Cairo, Eg

• Reported to the Marketing Manager.• Responsible for the internal branding for all branches.• Worked on creative branding initiatives, ideas, and branding tools.• Managed Managing budgets.• Managed social media campaigns.• Provided feedback from guests to the CEO for action.• Responsible to preparing and distributing giveaways.• Managed merchandise levels and store appearance.• Followed up on all store activities to enhance performance and achieve set targets.• Supported PR team in creating the marketing materials, campaigns and events

Education record

Bachelor'S Degree, Law

High School