As a Program Manager, my primary responsibility is to coordinate multiple projects to ensure they benefit each other and align with overall business goals. I have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. With strong skills in project coordination and delegation, I am motivated by the desire to optimize productivity and nurture program success from inception to completion.

1- Define the project scope, goals and deliverables that enable successful implementation and delivery of code modifications in collaboration with impacted stakeholders new line identify and manage interdependencies, project risks and issues. 2- Work closely with management to approve and baseline project plan.3- Work with Business Analysts, Developers, Testers and Support team to deliver projects on-time.4- Inform project status and issues to clients on regular basis5- Set and manage project expectations 6- Develop and deliver project status reports 7- Manage changes to program and scope proactively 8- Define success criteria throughout the project and effectively communicate progress 9- Construct and own the project schedule10-Inform change requests to project team and ensure it is incorporated in application.

My Role & Duties in the following position includes:1. Operate as the lead point of contact for any and all matters specific to clients and agencies for projects that are under my supervision.2. Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment.3. Ensuring the timely delivery of projects4. Ensuring the quality of deliverable5. Business Analysis Documentation & Reporting6. Build and maintain strong, long-lasting customer relationships7. Assist with high severity requests or issue escalations as needed8. Resource Allocation.My Role & Duties as a Project Delivery Specialist: 1. Testing websites on all browsers and mobile Applications on Android & IPhone 2. Registering Domains on any registrar3. Forwarding, change account and transfer a domain name4. Managing DNS zone file (A Record, MX Record, TXT Record and Name Server)5. Creating emails on Gmail, Microsoft 365, Zoho, practical host etc...6. Configuration on Outlook 2007,2010,2013,2014.7. Creating User Guide8. Creating Google Analytics script for websites & mobile applications9. Data Entry (PHP, .Net, Joomla)10. Sending Emails marketing via mail chimp.11. Creating “Guides for Employees” such as documents and video tutorials for setup and configurations.

During my training in Sales & UX I learned the following Skills:1. Creation of proposals for websites, web-games and mobile applications.2. Understand & communicate the requirements, needs and feedback of the client to the respective configurations.3. User Experience Presentation, Development and Consultation 4. Use of Balsamiq Mockups Tool in creation of UX deliverable.5. Support for Sales in Pitching Ideas to Agencies & Clients.6. Creation for Site-Structures (website structure strategy) & Game Scenarios 7. Use of Mindjet Manager Tool in Creation of Site Structure.8. Lead Generation9. Client/Agency Support 10. Email Etiquette Training 11. Digital Servicing12. Digital Benchmarking