Raghu S Email & Phone Number

Hyderabad, Telangana, India

 Providing L2&L3 Admin support in Citrix. Global remote location support to customers across the Global (AMER,EMEA)during Business hours. Hands on experience on implementation experience in VDI and Citrix XenDesktop. Creating Master Images for pooled and dedicated catalogs. Creating and updating vDisks monthly. Creating and Managing Device Collections in PVS Installing and Configuring PVS server. Creating New VDisk in PVS console. Installing Windows updates and application updates monthly as part of monthly patching activity. Worked on change management and Creating changes as per customer requirement and represent in CAB meetings for getting necessary approvals. Worked on Service now ticketing tools as per ITIL process. Installing and configuring DDC server. Creating VDI’s as per client requirement. Creating servers and VDI’s in Azure cloud. Worked on user Outlook, OneDrive and printer related issues. Worked on Enable and disable in cluster level in vCenter Worked on ILO, Omnistack and ESXI upgradation. Worked on Vcenter Appliance upgradation activities Taking snapshots of the machines during the change scheduled activity. Worked with Vendor (HPE,VMWARE,Citrix and Microsoft) Worked on problem tickets and created RCA documents. Generating the reports by using Citrix Director Provided support for performance issues, slowness issue and connectivity issue.

Hyderabad, Telangana, India

 Providing L2 Admin support in Citrix. Global remote location support to customers across the Global (AMER,EMEA and APAC)during Business hours. Supporting 20000+ users in current environment. Hands on experience on implementation experience in VDI and Citrix XenDesktop. Creating Master Images for pooled and dedicated catalogs. Creating and updating vDisks monthly. Creating and Managing Device Collections in PVS. Installing and Configuring Storefront, Creating and configuring websites and Server sites. Installing and Configuring PVS server. Creating New VDisk in PVS console. Installing Windows updates and application updates monthly as part of monthly patching activity. Worked on change management and Creating changes as per customer requirement and represent CAB meetings for getting necessary approvals. Worked on Service now ticketing tools as per ITIL process. Installing and configuring DDC server. Creating VDI’s as per client requirement. Reclaiming user VDI’s as per the requirement. Installing VDA agent as part of migration activity. Installing VMware tools on Vdisks.

Bengaluru, Karnataka, India

 Providing Citrix Admin support in Citrix. Global remote location support to customers across the Global Business hours. Working on VDI related issues daily. Creating and updating vDisks monthly as per the patching activity. Creating and Managing Device Collections in PVS. Performing infra server’s health check daily. Provided support for performance issue, login issues and connectivity issue on Citrix. Troubleshooting issues related to Citrix farms, application publishing and ICA client’s end user related. Installed applications manually on the Citrix test servers.  Documenting the applications installation instructions while testing the applications on Citrix test server. Provided support for the application issues on the production Citrix servers. Worked on change management and Creating changes as per customer requirement and represent in TAB, CAB meetings for getting necessary approvals. Worked on HPSM ticketing tool as per ITIL process. Published the applications on test Citrix farm XenApp 6.5. After validation published the application on production Citrix servers. Configuring keep-alive settings and session reliability. Handling of Citrix farm creation, zone creation, Citrix server installation and managing of Citrix servers. Publishing Application as per client’s requirement and Assign, modifying application access to the users.  Load managing the XenApp Servers using Load Evaluators. Assigning /revoking user permission on the applications and VDI. Troubleshooting IMA service failing issues. Monitoring, managing and reporting daily, weekly and monthly server status.  Troubleshooting of Citrix servers and user related issues.  Manage Citrix Licensing and Citrix Web Interface Servers. Keeping Citrix servers up to date by installing latest hotfixes.