Raghu V Email and Phone Number

Service Delivery Specialist with 15 years of experience in IT Service Management, Implementation, Development and Supporting, and Incident, Change and Problem Management. The candidate possesses good experience with Service Now and basic knowledge of cloud technologies. They have served as a lead facilitator of coordinated monthly and quarterly Windows and Linux OS patching projects across entire client base, ensuring contractual and company-wide compliance without impact to client day-to-day operations. They have excellent analytical, interpersonal, problem-solving, trouble-shooting skills, the ability to set and achieve goals, and work well independently or in a team, identifying problems and meeting goals. The candidate is highly motivated, proficient in communicating and working together with various teams to ensure successful service delivery for clients, a great team player and always excited to learn and work with the latest technologies. They have a PMP, Certified AZ-900: Microsoft Azure Fundamentals, Six Sigma Green Belt & White Belt, and knowledge of AWS (Amazon Web Services).Working as a Lead, Project Management for Kyndryl Solutions Pvt. Ltd. Hyderabad,Technical Support professional for IBM India Pvt Ltd Hyderabad, Senior Application Engineer for AT&T Global Business Services India Pvt Ltd Hyderabad, Module Leader for Mastek Ltd Chennai, Siebel Consultant for Infosys Technologies Ltd HyderabadSoftware Engineer for Accenture Services (Pvt) Ltd Bangalore. Technical skills include Hardware: IBM Compatibility, OLAP: OBIEE / Siebel Analytics Applications, OBIEE Administration Tool, Informatica, RDBMS: Oracle, SQL Server, Operating Systems: Windows Family, UNIX, Technology: Azure, AWS, Ariba, SAP support, Service Now, PagerDuty, Incident Management, Grafana Tool, Workday, etc.worked on a project involving CMAS Clients Support (Tata Steel, Pak Suzuki, British Airways, Wawa, Panasonic, etc.). Their role included publishing KB articles for improving change and incident management processes, working as an assistant Project Manager on multiple client migration projects including migrations from AT&T to IBM and supporting client migrations to the cloud. They were the focal point of the client service delivery team to work with CISO team for coordinating patching efforts for all customers in their project. They have also worked as Incident Manager and Change Manager on multiple multi-client outages and changes process. Their responsibilities included writing customer-