--> Market Research--> Product Strategy--> Roadmap Planning--> Feature Prioritization--> Cross-Functional Collaboration--> User Experience (UX) Design--> Release Management--> Customer Feedback and Support--> Metrics and Analytics--> Product Evangelism--> Revenue Growth

- Excellent communication skills.- Proven ability to multitask and handle multiple projects.- Maintains focus on Client expectations and overall satisfaction.- Manage customers account set up and maintain at FreshLMS system.- Functional testing to rigorously examine whether the application is working as per the requirements.- Undergo with comprehensive product testing in order to make users to utilize all the benefits of FreshLMS- Helping customers to understand the best ways to utilize the products based on the customer’s business needs.- Highly interested at understanding the customer journey, product goals and focus on the end-to-end user experience.- Actively working with customers ensuring high product adoption, engagement, and driving success stories around them.- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.- Conducting/Performing training (Product, internal tools, CSM Roles, and Cross Team functions) for new joiners in order to make them more comfortable, confident, and ready. Which also enhances their productivity.- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support, etc to ensure customer issues/solutions are addressed. Look for Cross & Up-sales opportunities to increase Account MRR/ARR along with Sales & Product teams.

A highly dynamic, organized, and skilled Customer Support Executive with diverse knowledge of operating customer care departments and handling clients.