Raghul Gopal Email & Phone Number

Chennai, Tamil Nadu, India

• Providing Tier 2 Technical Support for Audio Visual and Video conferencing technology for APAC sites in Amazon.
• Owned below mentioned projects and send the weekly Quick sight dashboard report to APAC team.o Projects: AV LCR (Life cycle replacement) & Saturation projects for 79 sites across APAC locations, total 4033 conference.
• Troubleshooting and problem-solving abilities to identify and resolve technical issues related to AV & VC.
• Hands on experience in below mentioned AV equipment’s and its applicationso Dante (Dante Controllers)o Shure Microphones (Shure update utility, Shure Microflex, Shure web discovery).o Extron DTP crosspoints 84/108.
• Providing support to below mentioned Infra Projects.o Voice gateway firmware upgrade activity.o Server switch deployment activity in MAA2 site.o MDF & IDF audit project for all 3 sites in Chennai.o Aruba access point.

Chennai Area, India

As an Lead Engineer, my responsibility is to manage Global Videoinfrastructure and guide and mentor L2 & L3 engineers and handleescalation callsExperienced on Cisco collaboration architecture which includes end toend telepresence portfolio and some part of Cisco CUCM.Hands on experience with Cisco VCS, Expressways, CUCM, CMS,TMS,MCU and Telepresence.

Bangalore

Expertise on Cisco infra devices such as MCU 8510, ISDN GW 8321,Telepresence Server 8710, VCS, Expressway, TMS and content server.As a team lead taking care of all escalation calls and giving timelyresolution for any outagesExperience on Cisco Telepresence units CTS 3020, CTS 3010, CTS 9200with CUCM version 10.xGenerating usage statistics, issues and.

Chennai, Tamil Nadu, India

* Working as a Network engineer (Video NOC) in BNY Mellon.* Maintaining the operation of Video network operation center.* Configure the Video conferencing (VC) endpoints configurations, adding VC endpoints in call manager (CUCM) and provisioning those VC endpoints in TMS application location wise, adding new VC endpoints in Polycom RMX manager.* Providing.

Bangalore

* Working as an AV Engineer/Technical Support engineer in Cisco Systems (Under Info Service Pvt. Ltd pay roll)* Handling Wide range of Telepresence endpoints, Cisco Telepresence MX and SX Series, Cisco Telepresence Integrator C Series, Cisco Telepresence Quick Set Series, Cisco Jabber Video.* Cisco Telepresence EX Series and have experience in Polycom HDX.

Chennai Area, India

Project handled in Societe Generale global solution PVT Ltd. [From 16/June/2014 to 05/June/2015]Worked as an AV Technician in SOCIETE GENERALE GLOBAL SOLUTION PRIVATE LIMITED CHENNAI (Under Hofincons Pvt. Ltd pay roll )Handling wide range of AV equipment’s – CISCO C60, POLYCOM HDX8000, POLYCOM HDX7000, CISCO SX20,MX200,MX300,SX10,lifesize 220 series.*.