Raghul Gopal Email & Phone Number

Chennai, Tamil Nadu, India

• Providing Tier 2 Technical Support for Audio Visual and Video conferencing technology for APAC sites in Amazon.• Owned below mentioned projects and send the weekly Quick sight dashboard report to APAC team.o Projects: AV LCR (Life cycle replacement) & Saturation projects for 79 sites across APAC locations, total 4033 conference room having cisco video codec (Cisco Room kit mini, Room Kit, Room kit plus, Room kit pro, Room Bar pro, Room kit EQ). Prepared the template & managing the AV/VC audit project across all APAC sites which is around 4033 rooms and send the status quick sight dashboard report accordingly. Owned the Extron switcher and Shure Microphones (Celling Microphone MXA910/920, Access point trans receiver, Network charging station) firmware update project for whole APAC, EMEA & AMER sites upgraded around 511 rooms. Periodically changing the admin, operator & Technician passwords for Crestron, QSC, and Biamp DSP to maintain the device in Compliance. Total 18,579 VC codecs globally provide support to AMER & EMEA regions codec based on the requests. Owned VC codec cloud migration project, we have migrated all global Room VC codec to Cisco WebEx Edge we have performed the testing and rollout with Change management request (MCM).• Troubleshooting and problem-solving abilities to identify and resolve technical issues related to AV & VC.• Hands on experience in below mentioned AV equipment’s and its applicationso Dante (Dante Controllers)o Shure Microphones (Shure update utility, Shure Microflex, Shure web discovery).o Extron DTP crosspoints 84/108 (Extron PCS & Extron DSP)o Crestron Pro3 & Pro2 (Crestron Toolbox)o Biamp Tesira/Forte (Tesira)o QSC Processor/DSP (QSC Designer• Providing support to below mentioned Infra Projects.o Voice gateway firmware upgrade activity.o Server switch deployment activity in MAA2 site.o MDF & IDF audit project for all 3 sites in Chennai.o Aruba access point replacement activity from AP215 to AP315.

Chennai Area, India

As an Lead Engineer, my responsibility is to manage Global Videoinfrastructure and guide and mentor L2 & L3 engineers and handleescalation callsExperienced on Cisco collaboration architecture which includes end toend telepresence portfolio and some part of Cisco CUCM.Hands on experience with Cisco VCS, Expressways, CUCM, CMS ,TMS,MCU and Telepresence servers worked with different versions on itExpertise on Cisco platform servers such as CE1100,CE1200,MCU8510 ,TPS 8710.Experienced on Deployment, Management for Pexip infrastructure(V27), Wowza streaming servers , kPoint POP server deployment andlive streamingGood understanding and troubleshooting knowledge on multimediaprotocols such as H323, SIP.Good understanding and troubleshooting knowledge on multimediaprotocols such as H323, SIPMaking MOP-Maintenance Operation Documentation for all changeand ensuring the completion as per schedulePlacing new devices in POC lab and testing end to end before placingthem into production.Referring release notes for compatibility matrix when planning for anyupgrade on patches, firmware for devices and serversActing as lead front for new implementation on video & voiceSkills, Expressway & VCS, TMS,MCU & TP Servers, Pexip, CMS, WebEx Event Center & Control hubCUCM. Live Streaming, MS Teasmsinfrastructure for Cognizant new facilities. Coordinating with vendors, and rest of the stakeholders to ensure timely completion for theprojects.Involving myself for all BCP activities on video infrastructure byensuring desired HA and Backup-restoration works as expected.During major troubleshooting on severity issues joining WebEx withCisco TAC, Pexip team and work deeply on logs with themEffectively working with internal stakeholders to enhance the quality ofthe collaboration experience for end users.Up-skilling the trends and keeping the infrastructure at the latest ontechnology.Operational support for MRA solution for Cisco by managingexpressway core and edge.

Bangalore

Expertise on Cisco infra devices such as MCU 8510, ISDN GW 8321,Telepresence Server 8710, VCS, Expressway, TMS and content server.As a team lead taking care of all escalation calls and giving timelyresolution for any outagesExperience on Cisco Telepresence units CTS 3020, CTS 3010, CTS 9200with CUCM version 10.xGenerating usage statistics, issues and repair logs from managementconsole and take necessary action to rectify.Knowledge on encoder, decoder methodologies and end devices. Also worked on Windows high availability project.

Chennai, Tamil Nadu, India

* Working as a Network engineer (Video NOC) in BNY Mellon.* Maintaining the operation of Video network operation center.* Configure the Video conferencing (VC) endpoints configurations, adding VC endpoints in call manager (CUCM) and provisioning those VC endpoints in TMS application location wise, adding new VC endpoints in Polycom RMX manager.* Providing Support to External Client video conferencing connection and troubleshoot the issues in Cisco video communication server.* Responsible for launching the QUMU Live Broadcast (Handled up to 15000 users) console and ensure to check VNE’s, Elemental encoders accordingly.* Handling internal Media center (Video) portal, Operations, Content distribution, Video On-Demand and troubleshoot the issues, user queries. Escalate to external vendor (QUMU) if necessary and follow up till closure.* Performing maintenance checkout on Elemental Encoder, Speech and Storage server* Responsible for Live Streaming (Webcast) events through WebEx Event center and ADOBE Connect.* Troubleshooting issues with VC infrastructure devices.* Handling the video conference scheduling tasks in, Cisco TMS application, Polycom RMX manager and Polycom CMA.* Providing customer support through hotline call all across Global locations(APAC,US and EMEA regions)* Guiding users and provide, best solutions for their meeting over VC hotline.* Working closely with video Engineering team for video and broadcasting issues.* Working on Polycom RSS 4000 recording process and Convert the video file to link format by using QUMU application(On-demand videos).* Workings on REMEDY tickets, Break fix (Incident management) for video conference room integration issue with local support and escalate to external vendor for further troubleshoot.* Documenting the data, calls and issues with closure notes for all video conference, External client and QUMU Broadcast issues in SharePoint and confluence portal.

Bangalore

* Working as an AV Engineer/Technical Support engineer in Cisco Systems (Under Info Service Pvt. Ltd pay roll)* Handling Wide range of Telepresence endpoints, Cisco Telepresence MX and SX Series, Cisco Telepresence Integrator C Series, Cisco Telepresence Quick Set Series, Cisco Jabber Video.* Cisco Telepresence EX Series and have experience in Polycom HDX 8000, HDX 7000 and Group series.* Familiarity with video conferencing system, configurations, operational terms, protocols and key metrics.* Knowledge in Cisco Telepresence Product and Solution Portfolio* Knowledge in cisco Collaboration endpoints and infrastructures.* Excellent knowledge in Video conference and Audio conference solutions.* Knowledge in operation methods of BMC remedy ticketing tool.* Project management principles for planning, scheduling, resource allocation, and monitoring and evaluating* Audio and video engineering, set-up, and operation.* Identifying and troubleshooting the issues in Networked AV conference rooms.* Audio equipment such as audio mixers, public address (PA) systems, wired and wireless microphones systems* Video equipment and displays such as Cisco Video Codecs, digital projectors, smart interactive displays and video switcher systems* Audio visual system control equipment, such as Crestron and Extron, and digital matrix switches* Video conference, teleconferencing, web conferencing and other audio-visual media (Cisco Video Conferencing, WebEx)* Handling Lenovo laptop issue Like, * Hot-swap, Re-Image, RAM replacement, Keyboard replacement, Bit-locker error and Software Initialization* Reporting day to day activities to Project Manager and Team Lead.

Chennai Area, India

Project handled in Societe Generale global solution PVT Ltd. [From 16/June/2014 to 05/June/2015]Worked as an AV Technician in SOCIETE GENERALE GLOBAL SOLUTION PRIVATE LIMITED CHENNAI (Under Hofincons Pvt. Ltd pay roll )Handling wide range of AV equipment’s – CISCO C60, POLYCOM HDX8000, POLYCOM HDX7000, CISCO SX20,MX200,MX300,SX10,lifesize 220 series.* Maintaining all the AV-Electronics Equipment in Board Room, Meeting Room, Conference Room, Training Rooms and Crestron Control System* Maintaining Cisco,Polycom Audio and Video conference system* Maintaining Crestron Audio and Video control processor* Setup, Operate, and remove audio-visual Equipment (like BIAMP, Switcher, Mixer etc)* To operate all AV equipment through Crestron Touch Panel* Installation of all type of Projector and Projector Screen. * Troubleshooting and configuration for all type of Laptops to Presentation through projector* Maintaining all type of Infrastructure connectivity (VGA cable, RCA and XLR)* Maintaining collar mike & Hand mikes, speaker and Touch panel* Maintaining Polycom round table device for Online Live meeting, Lynx web casting.* Reporting day to day activities to Project Manager/Branch Head