I have a good understanding of various product suites, including ITSM and SPM. I have experience with developer components like Business Rules, Script Includes, Client Scripts, UI Actions, UI Policies, Scheduled Jobs, and Flow. My expertise lies in the PPM product suites. In ITSM, I have worked with Incidents and Requests applications wherein I have utilised Catalog Items, Client Scripts, UI Policies, SLAs, and ACLs. I have also worked on enhancing the Record Producer.I possess certifications in CSA, PPM, and APM, along with micro certifications like Virtual Agent and ATF.Strong hands-on experience with IT Service Management (ITSM) applications like Incident, Problem, Change, Knowledge, and Service Catalog and leveraging this application in SecOps applications like Security incident Response and Vulnerability ResponseHaving Hands-On Experience in Integrating ServiceNow with ServiceNow as well as with Third-party System which is either Unidirectional or Bidirectional depending on the Business Requirements.Excellent communication and interpersonal skills, with a proven ability to translate complex technical concepts into clear and actionable insights. Committed to delivering high-quality solutions that align with organizational goals and drive business success.  Solid working experience on different modules of ITSM applications and customizations.  Expertise on customizations in various applications of PPM like Demand, Project, and Timecard Management. Valuable experience in handling support activities like system administration and bug fixes and implementation of new enhancements as per the client needs.  Actively involved in Post Warranty Support services to provide resolution for priority issues.

Over these years, I have worked on several projects, started as an administrator, and progressed to a developer. Strong implementation experience in IT Service Management (ITSM) with hands-on knowledge in process applications like Incident, Problem, Knowledge, and Service Catalog. Hands-on experience creating unique flows, events, notifications, Business rules, Script Include, Client Scripts, schedules, reports, SLAs, and ACL.Having a good knowledge of Strategic Portfolio Management (SPM) applications like Demand and Project applications. Has hands-on experience in Idea, Demand, Project, Resource and Time Card management.Good experience on ServiceNow components like Client Script, Script Include, Business rule, SLAs, ACLs, Notifications, Events, Inbound Email Configuration, Groups, Forms/Items/Offerings, Service Portals, and Service Catalog – Creating catalog Items, record producers, order guides, automating assignments, approvals.I always prioritize the customer's business processes and provide solutions that align with their process by following best practices.Capable of analyzing client’s business needs and providing suggestions