AeroLeads people directory · profile
Raghupathy N Email & Phone Number
AVP - Operations
at
Firstsource
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
AVP - Operations
Location
Chennai, Tamil Nadu, India
Company size
Who is Raghupathy N? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Raghupathy N is listed as AVP - Operations at Firstsource, a company with 21309 employees, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Raghupathy N.
Raghupathy N previously worked as Director at Firstsource and Founder & CEO at Zoneo. Raghupathy N holds Master Of Human Resource Management, Human Resources Management And Services, First Class from Pondicherry University.
Company email context
Email format at Firstsource
This section adds company-level context without repeating Raghupathy N's masked contact details.
Firstsource
Review company-level records connected to Raghupathy N before choosing the right outreach path.
Profile bio
About Raghupathy N
A competent professional with 20+ years of experience in Service Delivery Management, Content Moderation, Content Management, Quality Assurance, Operational Excellence & Operational Risk Management. Managed business demand by balancing external client delivery, internal revenue growth and effective risk management controls. Built credibility, establishing rapport, and maintaining communication with stakeholders at multiple levels. An effective communicator with relationship management skills with the capability to relate to people at any level of business and management.
Listed skills include Management, Operations Management, Project Management, Risk Management, and 10 others.
Current workplace
Raghupathy N's current company
Company context helps verify the profile and gives searchers a useful next step.
Firstsource
12 roles
Raghupathy N work experience
A career timeline built from the work history available for this profile.
Director
Current
Apr 2022 - Present
Founder & Ceo
Apr 2020 - Mar 2022
Deputy General Manager (Operational Risk Management)
Design, Define & Control Metrics for reporting Risk event, ensure adherence on standard deliverable metricsIdentify effective remedial measureGovern Consolidated Risk Issue Log to ensure all identified risks are effectively mitigatedIncidence & Consequences governanceLead governance meetings on Performance to Service Delivery, Quality & Operational Risk
Nov 2018 - Apr 2020
Deputy General Manager (Operations)
Establishing & Maintaining productivity, and quality metrics/measurements (KPIs) to ensure optimum efficiency and qualitySteering business operations for provision of raising benchmarks, allocating targets; formulating profit center budget for operational/business development activitiesPlanning human resource requirements in consultation with heads of.
Aug 2016 - Nov 2018
Service Delivery Manager (Operations)
Maintaining Productivity & QualityDeveloping a reporting process to utilize the metrics to drive operational improvements Managing service operations for rendering and achieving quality services; providing first line customer support by answering queries & resolving their issues, ensuring maximum CSATActing as point of reference and undertaking procedural.
Nov 2013 - Oct 2016
Senior Manager
Conducted front-end ISO, Infosec and COPC internal & external auditsExecuted projects including direct leadership and using Operational Excellence methodologies; ensured timely delivery of multiple projects as per requirements of compliance, quality, time and cost parameters Managing cost and managing “Project Gross margins and improving.
Jul 2012 - Oct 2013
Operations Manager
Managed a team of 15 distributed keying partners (400 keying associates), 100 In-House Customer Support Executives, 2 Assistant Managers and 3 Project Leaders for Healthcare Claims ProcessingWorked on setting up PMO for Publishing projects and Command wing for Healthcare operationsFocused on creating a work environment that engages employees at all levels.
Jan 2010 - Jun 2012
Assistant Operations Manager
Production planning and schedulingDaily review of the ageing of the inventory in hand with current capacity and derive the mitigation action plan (if required) to meet TAT SLAConducts a weekly review meeting with all the project leaders on their team’s performance with respect to client SLAs (Quality & TAT)Identify the improvement areas in the process and.
Feb 2008 - Dec 2009
Operations Manager
Mar 2005 - Jul 2007
Customer Service Team Lead
Mar 2004 - Mar 2005
Team Lead
Oct 2000 - Sep 2003
Team & coworkers
Colleagues at Firstsource
Other employees you can reach at firstsource.com. View company contacts for 21309 employees →
PV
Praveen Vinayagam
Colleague at FirstsourceBengaluru, Karnataka, India, India
View →
CR
Chebrolu Ravali
Colleague at FirstsourceBengaluru, Karnataka, India, India
View →
VA
Vanka Ajith
Colleague at FirstsourceHyderabad, Telangana, India, India
View →
PV
Prasanth V
Colleague at FirstsourceWashim, India, India
View →
PM
Priyank Mehta
Colleague at FirstsourceMumbai, Maharashtra, India, India
View →
RC
Ranjan Chettri
Colleague at FirstsourceJorebunglow Sukhia, West Bengal, India, India
View →
GS
Gaurav Singh
Colleague at FirstsourceMumbai, Maharashtra, India, India
View →
MN
Manimegalai Natarajan
Colleague at FirstsourceFort Worth, Texas, United States, United States
View →
AF
Althaf Farhad
Colleague at FirstsourceChennai, Tamil Nadu, India, India
View →
EP
Ekta Pitroda
Colleague at FirstsourceMumbai, Maharashtra, India, India
View →
Praveen Vinayagam
Colleague at FirstsourceBengaluru, Karnataka, India, India
View →
CR
Chebrolu Ravali
Colleague at FirstsourceBengaluru, Karnataka, India, India
View →
VA
Vanka Ajith
Colleague at FirstsourceHyderabad, Telangana, India, India
View →
PV
Prasanth V
Colleague at FirstsourceWashim, India, India
View →
PM
Priyank Mehta
Colleague at FirstsourceMumbai, Maharashtra, India, India
View →
RC
Ranjan Chettri
Colleague at FirstsourceJorebunglow Sukhia, West Bengal, India, India
View →
GS
Gaurav Singh
Colleague at FirstsourceMumbai, Maharashtra, India, India
View →
MN
Manimegalai Natarajan
Colleague at FirstsourceFort Worth, Texas, United States, United States
View →
AF
Althaf Farhad
Colleague at FirstsourceChennai, Tamil Nadu, India, India
View →
EP
Ekta Pitroda
Colleague at FirstsourceMumbai, Maharashtra, India, India
View →
2 education records
Raghupathy N education
Master Of Human Resource Management, Human Resources Management And Services, First Class
Bachelor'S Degree, Computer Science, First Class
FAQ
Frequently asked questions about Raghupathy N
Quick answers generated from the profile data available on this page.
What company does Raghupathy N work for?
Raghupathy N works for Firstsource.
What is Raghupathy N's role at Firstsource?
Raghupathy N is listed as AVP - Operations at Firstsource.
Where is Raghupathy N based?
Raghupathy N is based in Chennai, Tamil Nadu, India while working with Firstsource.
What companies has Raghupathy N worked for?
Raghupathy N has worked for Firstsource, Zoneo, Cognizant, Ibh Process Solutions, and Knowledgeworks Global Limited.
Who are Raghupathy N's colleagues at Firstsource?
Raghupathy N's colleagues at Firstsource include Praveen Vinayagam, Chebrolu Ravali, Vanka Ajith, Prasanth V, and Priyank Mehta.
How can I contact Raghupathy N?
You can use AeroLeads to view verified contact signals for Raghupathy N at Firstsource, including work email, phone, and LinkedIn data when available.
What schools did Raghupathy N attend?
Raghupathy N holds Master Of Human Resource Management, Human Resources Management And Services, First Class from Pondicherry University.
What skills is Raghupathy N known for?
Raghupathy N is listed with skills including Management, Operations Management, Project Management, Risk Management, Problem Solving, Marketing, Resource Management, and General Management.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Raghupathy N you were looking for.
View similar profiles
