Am an extremely dedicated IT professional with enough exposure to various aspects of Operations such as Production Support, Incident, Change and Problem Management. Having supported critical applications with high SLA payouts for most part of my career, it has allowed me to hone and display my skills to handle Incidents with utmost commitment. I continue to work with people across the globe and am quick at adapting to the diversity in Culture. Have had the experience of transitioning multiple applications to offshore and leading teams of various sizes.