Raghuveer Kumar Email & Phone Number

Navi Mumbai, Mh, In

Navi Mumbai, Maharashtra, India

• Managing PAN INDIA IOT Network operations with 99.9999% availability, includes F5, 6D, HSS, DRA, Paco nodes.• Meeting Business required IOT solution deployment in time. • Daily stand up call with team to review network issues, guiding for quick resolution.• Review weekly TAC cases for network issue resolution with F5, 6D, and Samsung vendor team. • Lead project kick offs, facilitated cross functional teams and managed the project end to end for closure.• Developing automations fir quicker actions on network issue, monitoring KPI and improving operations efficiency.• Leading monthly Governance meetings with F5, 6D and Samsung vendor team on various product issues and bug fixes development to improve the Network performance.• Managing network elements with latest software version with following organization processes.• Heading weekly scheduled meetings with IOT business cross functional team to initiate best practices for customer satisfaction improvement. • Arranging knowledge sharing sessions to team for handling network incidents and planned activities with zero process errors.

Hyderabad, Telangana, India

• Operational Leadership & People Management: Managed and led a team of 90 people which provided Operational and Technical support to Vodafone Idea core network following ITIL processes.• Process mapping - Evaluated and re-designed the process and ways of working and reduced MTTR by 20% by constant improvements.• Operation model re-engineering – Lead project kick offs, facilitated cross functional teams and managed the project end to end for 16 circles core network migration to SNOC.• Automations: - Auto-reminders, Auto priority and auto reporting has been developed and deployed.• KPI & OKR: - Empowering team and creating ways to achieve KPI & OKR within set time.• Project/Delivery Management: -Managed multiple consolidated activities for core, Paco, IP and Volte networks in Vodafone& Idea merged company organization business goal.• Audits and security compliance: Lead the ISO 20K and ISO 27K audits by external team for SNOC processes and security compliance certification. • Service Delivery Management - Escalation/Incident Management & Customer Engagement: - Track, monitor and align stakeholders to resolve network incident below set MTTR.• Team mentoring &performance improvement- Providing technical trainings, timely reviews team performance on agreed KPI deliverables and aligning them to meet the business requirements.

Idea Cellular Ltd

Ke responsibilities : Operational Leadership & People Management, Customer experience, Technology Optimization End to end solution delivery,operational efficiency and Network audits. Handling TERM cell audit.Network roll out and Network modernization activities,New Technologies deployement

Bengaluru, Karnataka, India

• Manage & plan the strategy & roadmap for new feature testing and deployment to enhance the customer experience.• Successfully on-board green field telecom project for TATA DOCOMO, Aircel, and Uninor (India) operators.• Customer interaction for network design and new nodes plan to build the capacities.• LLD, HLD and BOQ preparation and delivering new node integration plans and node live with UAT process. • Service Delivery Management -: - Track, monitor and align stakeholders from different departments to meet delivery timelines.• Handled network optimization to balance the capacities and made available congestion free network.• Monitoring the network capacity utilization and new node deployment plan initiation.

Bangalore& Hyderabad

CDMA Core network TAC Manager

Hyderabad, Telangana, India

Bachelor Of Engineering (B.E.), Mvsr Engg College,Ou

Master Of Business Administration, Project Management