Ragini Dubey Email & Phone Number

ResponsibilitiesGood knowledge and understanding of the 2G/3G/4G&5G Nodes in network.Perform root cause analysis of production errors and resolve technical issues.Troubleshooting skills of GPRS/DATA related issues, Taking, and analyzing traces for resolution of the issue.Domain Support Specialist: Project (MBNL)Roles & Responsibilities:● Troubleshooting & resolving 2g,3g,4g,5g alarms. (Vendor-Nokia)● Hands on experience on various tools like ITSM, BMC, BMC Remedy● Troubleshoot & resolve alarms with Nokia 2g,3g,4g toolslike HIT, Darwin, Netact.● Worked on various activities of data prod. (Verification, Delta) ITSM migration (Supported BMC to ITSM & ITSM to ITSM migration) Incident Management (Raising Ticket as per Customer Requirement)Domain Support Specialist: Project (SPRINT T- MOBILE) Roles & Responsibilities: Planning and sending Access Service Request (ASR) of circuits to different Local Exchange carriers of US (Telco’s) (ATT,Verizon,etc.) Managing and meeting the dates for project completion as per the SLA. Provisioning for Private and Advanced Ethernet Services. Place Order (ASR) with LECs & other common carriers. Create and Design Routing Records on all LEC circuits, alsochanging bandwidth as per customer requirements. Interfaces with customers through completion of test and turn up. Interfaces with customers on utilization of systems. TOOLS :- Neustar, Adaptive Inventory. NOC Engineer: Project (LGMVNO)Roles & Responsibilities: BMC Remedy, ITSM, Monitoring tools like: ONEFM, ENM & ENM CORBA, OSSRC, U2020. Developed an interactive system for Database Management System of the resources related with a business. Implemented Efficient data structures and an efficient way to manage all the resources efficiently. All operations are with O(1) time complexity: stores and searches records efficiently.

• 

  Dr. A.P.J. Abdul Kalam Technical University

  Information Technology