Ragini Patel Email & Phone Number

Remote

• Responsible for reviews of complex Loan files to render acceptable Product Credit Decisions
• Apply detailed analytical and guideline driven skills
• Maintain SLAs in a high paced and ever changing environment
• Display adequate and detailed written and verbal communication skills in a manner that will maintain positive relationships with customers and provide excellent quality to the end investor

Remote

• Work with IT by providing system requirements and test system updates prior to deployment
• Systems SME- trouble shooting system errors to assist team with resolving system issues
• Assist with special projects which includes determining Fungibility
• Mentor to new team members to understand workflow and systems
• Responsible for the escalation inbox which includes questions from complex income review to investor exceptions
• Maintain pipeline management by assisting team members to ensure all deadlines remain within SLAs

Charlotte, NC

• Assist Mortgage Loan Officers and Processors with company policy, guideline and system questions
• Responsible for timely reviews of Loan files to render acceptable Product Credit Decisions
• Apply detailed analytical and guideline driven skills
• Display adequate and detailed written and verbal communication skills in a manner that will maintain positive relationships with customers and provide excellent quality to the end investor

Charlotte, NC

• Underwrite Government (FHA) and Conventional (Jumbo, TX Cash Out, Freddie and Fannie) loan files
• Encompass System Experience
• Assist in Training new Hires and Associates learning to Underwrite/Process new Loan Types
• Meet Company turn times with Initial Underwrites and Condition Review
• Assist Branch Managers and Loan Officers with company policy, guideline and system questions

Charlotte, NC

• Oversee the operations of Remote projects by working with the Client and Project Managers to ensure Indecomm provides a quality service while maintaining a positive remote environment for the Indecomm Staff.
• Assist in setting up new projects which included frontline Underwriting of Conventional Loans along with completing Risk Audits until teams were fully functional
• Oversee a staff of 60+ remote associates and ensure that all Payroll, HR and IT needs are met
• Work with Clients daily to verify that quality and quantity needs of the client are within SLAs and create a professional relationship.
• Review Client processes when onboarding new clients to create a statement of work, determine a pricing model and write system requirements for the development team
• Host Conference calls and Web Ex meetings along with on-site visits when on-boarding and maintaining client relationships and providing excellent customer service

Charlotte, NC

• Provide analytical support in executing internal control discipline and operational excellence with a Line of Business or Enterprise Control Function.
• Gather and organize data in order to track report and monitor effectiveness of key controls and status of Mitigation and action plans
• Responsible for analyzing existing operational processes in Default Servicing using analysis to identify inefficient or broken servicing processes and work with change managers and lead initiatives to achieve resolution.
• Work with LOB to write requirements to enhance current systems processes and work with vendors to implement new system requirements
• Prepare documentation for the tracking, monitoring and escalation of risk related issues to management
• Facilitate weekly meetings with Line of Business Management and Vendors to verify all items are addressed