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* A true professional hybrid executive with extensive experience in Customer Success, Sales, Operations, Engineering, and in forging lasting customer relationships. *Proven mentor, leader, people-first team builder, and passionate customer advocate who takes ownership of the entire customer experience. * Competent in driving customer success outcomes by; increasing renewal rates, reducing churn, expanding revenue through cross-sell and up-sell, and solidifying customer satisfaction and retention. *Cultivates new business growth through greater customer advocacy and referenceability. Creates and inspires a company-wide culture of Customer Success by aligning with Marketing to existing clients, Product to influence the product roadmap, Sales around selling with integrity and a retention focus, Finance around forecasting, collections, and with the Executive Team around metrics and voice of the customer feedback loop that drives the company-wide definition of delighting the customer. * Provides leadership development, mentoring and purposely creates a collaborative and supportive culture of continuous learning and development with opportunities for individuals to flourish and the team to achieve.* A competent, analytical, results-driven professional, a trusted advisor, and a key customer collaborator who is accomplished in solidifying long-term relationships, and upselling with a genuine desire to help customers exceed their business objectives and continuously achieve sustained, measurable results.* Trusted advisor and key customer collaborator, skilled at guiding partners to achieve their business objectives and maximizing the value of their investment.* Critical liaison between the customer and the company’s ecosystem, streamlining partnerships with Product Management, Engineering, Professional Services, Operations, and Support.
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Customer Success ManagerIndustrial Training International Apr 2023 - PresentWoodland, Wa, UsA one-stop shop for all things crane, rigging, lift planning, and material handling, the ITI Bookstore offers a wide variety of books, reference materials, training resources, field tools, and more. Employee skill levels, efficiency, and safety can be improved by effectively using a number of items.With over 300 products, the ITI Bookstore is a primary resource used by industry professionals and corporate trainers to educate themselves and their employees.As a division of Industrial Training International Inc., the world leader in crane and rigging training, the ITI Bookstore maintains the personnel that can assist you and your organization locate the products and solutions that you’ll need to achieve your learning or reference objectives. -
Head Of Customer SuccessSolo Llc Jan 2022 - Mar 2023Lehi, Utah, Us- Built the Customer Success organization from the ground up, hired and trained a team of 25 CSM (Customer Success Managers). Created team processes/procedures, job descriptions, roles, goals, and responsibilities.- Responsible for customer satisfaction, retention, and expansion - measures of success (KPI and OKR) include; channel revenue growth, issue resolution response time, proactive root cause analysis and corrective action planning, solution implementation, renewal rates, customer satisfaction, and churn reporting.- Mentored the CS team to upsell by educating the customers on the benefits, differentiators, and technical superiority of the products. Also, developing long-term relationships by establishing a channel through which the voice of the customer is clearly communicated to the internal company ecosystem. -
Vice President Of Customer SuccessShape Security 2018 - 2022Seattle, Washington, Us- Hired, trained, and led the Customer Success organization of five Regional VP’s of Customer Success and their direct reports. Responsible for solidifying and expanding business alliances, increasing revenue and in developing the loyalty and confidence of the client's CIO and Cyber Security teams. - Charged with protecting the customer's cyber infrastructure against attacks from nation-states, and bad actors, and for securing the digital financial internet transactions of many of the largest financial institutions, airlines, consumer/retail, and healthcare juggernauts in the world. Some of the Fortune 500 clients included Bank of America, CapitalOne, Wells Fargo, Target, JetBlue, American Airlines, Starbucks, Target, and many others.- The primary liaison and escalation point, responsible for developing and nurturing deep working relationships with the client's CIO, and executive teams by executing cyber threat briefings, frequent business reviews, implementing new security tactics, countermeasures, and deploying resources required to protect the client. -
Vice President, Sales, Customer SuccessOrbcomm 2010 - 2018Rochelle Park, New Jersey, Us- Responsible for hiring, inspiring and nurturing a team of top SE and CS talent required to consistently exceed company revenue, customer satisfaction and retention goals. - Accountable for accurate forecasts and reporting weekly, monthly, quarterly, and annual pipeline, achievement, and performance metrics.- Used CRM to streamline the sales processes and strategies to establish quotas, balance territories, and enhance the visibility of dashboards and pipelines to the executive team. Continually measured the existing sales process and identified inefficiencies, eliminate friction, and measure results. Managed and coordinated the global installation and service of products in Europe, North/Central and South Americas, Africa and Australia. -
Sr. Vice President, Operations, SalesGe Capital 2002 - 2010Norwalk, Ct, Us- Direct P&L responsibility $70M annual revenue. Consistently exceeded quarterly revenue targets, EBITA, budget, and expense reduction goals, thereby increasing revenue by $20 million in less than 18 months.- Responsible for all functional departments including; Sales, Engineering, Supply Chain, Quality / Reliability, and Operations. - Created and presented the annual business plans, established departmental budgets, drove product development and led sales RFQ initiatives into DOT, DOD, and Federal Law Enforcement agencies. -
Director Of Product Management3Com 1996 - 2002Marlborough, Ma, Us- Directed engineering team responsible for the technical integration of products into globally-situated manufacturing facilities in the US, Spain, Malaysia, and Ireland. - Primary liaison between the customer's design engineering and the global manufacturing operations • Increased business/profitability with existing customers by 23% while simultaneouslyengaging all new customers, obtaining a 45% revenue growth in less than one year -
New Product EngineeringApple 1984 - 1996Cupertino, California, Us- Global engineering liaison between Design Engineering and Manufacturing Operations. Directed the Product Introduction team in the design, development, and manufacture of all portable product launches in North America, Europe, and Asia. - Authored Apple’s corporate “Design for Manufacturability Engineering Guideline” and Directed worldwide DFM Engineering teams in the US, Singapore, and Ireland. - Implemented “New Product Development Life Cycle” Tollgate process. Process Engineer for all portable products and production supervisor for 250-plus employees.
Ray Greer Skills
Ray Greer Education Details
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Colorado Christian UniversityComputer/Information Technology Administration And Management
Frequently Asked Questions about Ray Greer
What company does Ray Greer work for?
Ray Greer works for Industrial Training International
What is Ray Greer's role at the current company?
Ray Greer's current role is VP Customer Success.
What is Ray Greer's email address?
Ray Greer's email address is rg****@****inc.com
What is Ray Greer's direct phone number?
Ray Greer's direct phone number is +180188*****
What schools did Ray Greer attend?
Ray Greer attended Colorado Christian University.
What are some of Ray Greer's interests?
Ray Greer has interest in Science And Technology.
What skills is Ray Greer known for?
Ray Greer has skills like Operations Management, Strategic Planning, Product Development, Team Building, Cross Functional Team Leadership, Start Ups, Forecasting, Negotiation, New Business Development, Product Management, Leadership, Change Management.
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