David Ragsdale work email
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Dedicated, approachable, reliable, personable, and motivated!I am a highly accomplished and results-driven professional with over two decades of experience in spearheading customer success, retention, and revenue growth initiatives across diverse industries. adept at developing and executing strategic plans to drive exceptional customer satisfaction and loyalty. proven track record of leading high-performing teams to exceed performance targets and deliver exceptional service. skilled in leveraging data-driven insights to identify opportunities, optimize processes, and enhance the overall customer experience. an effective collaborator with a talent for aligning cross-functional teams to achieve organizational objectives. I am exceptionally resourceful in problem-solving and accomplished in identifying and presenting solutions to complex challenges.I am highly skilled in customer success strategy, team leadership, account management, process optimization, strategic planning and execution, innovation and creativity, excellent communication skills, revenue growth, customer satisfaction, call center management, sales strategy development, upselling and cross-selling, problem-solving, adaptability and flexibility, client engagement, market analysis, time management aptitude, negotiation skills, business development, project management, and budget management.I love to connect with people and am on a continual quest for knowledge and experience, as you can see in my profile. Connect with me today or contact me at kdavidragsdale@gmail.com; I would love to get to know you better!Feel free to connect with me today!.
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Vice President, Customer ExperienceKwalu Nov 2024 - PresentAtlanta, Ga, Us -
Vice President, Success And SupportRelay Payments Nov 2020 - Nov 2024Atlanta, Georgia, Us Develops and implements strategies to drive customer success and satisfaction, overseeing all aspects of customer support, account management, and client engagement to ensure retention and loyalty. Leads a team responsible for managing a diverse customer base of 1,000 accounts, ensuring exceptional service delivery, satisfaction, and retention, resulting in sustained revenue of $10 million and fostering growth opportunities. Oversees the performance of a high-volume call center handling over 5,000 calls per month, optimizing call routing, staffing levels, and performance metrics to meet service level agreements (SLAs) and exceed customer expectations. Implements data-driven strategies to analyze customer behavior, identify trends, and proactively address customer needs and concerns, reducing churn and increasing lifetime customer value. Collaborates with cross-functional teams, including sales, marketing, product development, and finance, to align customer success initiatives with company goals and objectives and ensure a cohesive and integrated customer experience. Establishes and maintains strong relationships with key stakeholders, including executive leadership, department heads, and key account representatives, to advocate for customer needs and priorities and drive organizational alignment. -
Director Of Customer Success And ServiceGranquartz Dec 2015 - Nov 2020Norcross, Ga, Us Led and motivated an assertive Inside Sales team, overseeing their performance and productivity to achieve annual revenue goals of $18 million. Collaborated with the sales team to identify opportunities for upselling and cross-selling additional products and services to existing customers, resulting in a 30% increase in sales revenue. Managed a portfolio of customer accounts, serving as the primary point of contact for key clients, and cultivating strong, long-term relationships to drive customer loyalty and revenue growth. Led the development and implementation of customer success processes, best practices, and workflows to optimize efficiency, productivity, and customer satisfaction. Increased outbound sales call volume by 75% through strategic planning, resource allocation, and process optimization, resulting in expanded market reach and increased lead generation. Drove customer retention and expansion efforts by proactively identifying opportunities for additional sales and service offerings to maximize customer lifetime value. -
Senior Director Of Sales And ServiceGlobal Electronic Services Apr 2015 - Dec 2015Buford, Ga, Us Led and mentored an assertive sales, approvals, and customer service team, overseeing their performance and productivity to achieve an annual revenue goal of $25 million. Implemented new customer service/technician collaboration process improvements to enhance efficiency and effectiveness, resulting in a 35% increase in customer satisfaction rates. Facilitated weekly goal campaign rewards to incentivize and motivate team members to meet or exceed daily call activity goals, resulting in a 50% increase in call volume and engagement. Developed and executed strategic sales plans and initiatives to drive revenue growth, increase market share, and achieve or exceed sales targets. Identified and pursued new business opportunities, including prospecting, lead generation, and client acquisition, to expand the company's customer base and increase sales revenue. Analyzed market trends, competitive landscape, and customer feedback to identify opportunities for innovation, differentiation, and improvement in products and services. -
Director Of Business DevelopmentBrightree Jun 2014 - Apr 2015Peachtree Corners, Ga, Us Led the development and implementation of strategic business development initiatives to drive revenue growth, expand market share, and achieve or exceed sales targets for Brightree's healthcare software solutions. Managed a lead generation team that produced 341 new sales qualified leads, resulting in a 78% demo ratio, 20% close ratio, and $1.7 million in new sales revenue. Implemented strategies to increase sales-ready leads by 85%, optimizing lead generation, qualification, and conversion processes. Led the Home Health and Hospice sales team, setting and managing annual sales goals of $1.1 million per representative. Built and maintained strong relationships with key customers, partners, and stakeholders in the healthcare industry, serving as a trusted advisor and strategic partner to understand their needs and objectives. Conducted regular sales forecasting, pipeline management, and performance tracking to monitor progress, identify areas for improvement, and make data-driven decisions. -
Inside Sales ManagerRyder System, Inc. 2011 - Jun 2014Miami, Fl, Us Developed a lead generation team that generated over 1300 new sales qualified leads annually with a 71% quote ratio(100M) and 10% closing resulting in 2013 of 10.3M in new sales. Increased sales-ready leads by 90% through targeted lead generation campaigns, optimization of lead qualification processes, and implementation of lead nurturing strategies. Managed aggressive lead generation project timelines, ensuring all activities occurred as planned, including scheduling, design, and outbound call production, resulting in a consistent 15-20% growth quarter over quarter. Collaborated with marketing and sales teams to develop and execute lead generation strategies, including content marketing, email marketing, and digital advertising, to reach target audiences and drive engagement. Developed and maintained relationships with key stakeholders, including sales representatives, account managers, and marketing professionals, to ensure alignment of lead generation efforts with overall business goals and objectives. Drove innovation and continuous improvement in lead-generation processes, tools, and methodologies to enhance the efficiency, effectiveness, and scalability of lead-generation efforts. -
Inside Sales Manager, Gov/EduCisco 2005 - 2011San Jose, Ca, Us Generated monthly funnel growth of $450,000 through strategic lead generation and qualification initiatives, contributing to overall sales pipeline expansion and revenue growth. Increased sales average in the Pennsylvania (PA) region from $1.9 million to $4.2 million annually through targeted sales strategies, customer engagement, and relationship building. Increased sales average in the Texas (TX) region from $3.2 million to $6.5 million annually by implementing effective sales tactics, market analysis, and customer segmentation strategies. Mentored and coached over 40 new representatives to develop their sales skills and capabilities, providing daily guidance, support, and feedback to help them exceed daily and monthly sales goals. Conducted quarterly partner-led technology meetings involving C-level attendance to showcase Cisco's solutions, products, and services, resulting in new sales lead generations totaling over $2 million. Developed and implemented sales strategies and tactics to penetrate new markets, segments, and verticals, expanding Cisco's customer base and increasing market share. -
Operations ManagerResidential Bid Reports 2002 - 2005 Led and managed a team of operations staff, providing guidance, mentorship, and support to ensure the successful execution of daily operations. Identified areas for process improvement within the operations department, implementing strategies and initiatives to streamline workflows and increase efficiency. Ensured the quality and accuracy of reports and deliverables produced by the operations team, conducting regular reviews and implementing corrective measures as needed. Acted as the primary point of contact for clients, addressing inquiries, resolving issues, and maintaining strong relationships to ensure client satisfaction. Managed relationships with external vendors and suppliers, negotiating contracts, and ensuring the timely delivery of goods and services required for operations. Assisted in the development and management of departmental budgets, monitoring expenses, and implementing cost-saving measures to optimize financial performance.
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Inside Sales Manager-Renewal DivisionReed Business 1996 - 2002 Led and managed a high-performing sales team with an annual revenue goal of $25 million in renewal sales for Reed Business' products and services. Achieved significant growth in renewal sales revenue from $25 million to $32 million annually within two years, exceeding quota by 112% in 1999, 114% in 2000, and 101% in 2001. Implemented call monitoring, coaching, and sales pitch improvement initiatives to enhance the performance and effectiveness of the sales team, resulting in a 30% increase in close ratio. Developed and facilitated weekly goal campaign rewards to incentivize and motivate team members to meet or exceed daily call activity goals, leading to a 50% increase in call volume and engagement. Established and maintained a comprehensive customer satisfaction program, conducting regular touchpoints at 30, 60, and 6-month intervals to ensure a high level of customer satisfaction and retention. Drove innovation and continuous improvement in sales processes, tools, and methodologies to enhance the efficiency, effectiveness, and scalability of sales operations.
David Ragsdale Skills
David Ragsdale Education Details
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Shorter UniversityTheology
Frequently Asked Questions about David Ragsdale
What company does David Ragsdale work for?
David Ragsdale works for Kwalu
What is David Ragsdale's role at the current company?
David Ragsdale's current role is Vice President, Customer Experience.
What is David Ragsdale's email address?
David Ragsdale's email address is kd****@****ail.com
What is David Ragsdale's direct phone number?
David Ragsdale's direct phone number is +177096*****
What schools did David Ragsdale attend?
David Ragsdale attended Shorter University.
What skills is David Ragsdale known for?
David Ragsdale has skills like Account Management, Sales Operations, Sales Management, Sales, Lead Generation, Salesforce.com, Leadership, Sales Process, Management, Strategy, Marketing, Crm.
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