Handling implementation and support roles + Implemented various technologies such as Security Service Edge(SSE),ZTNA, Web security gateway, DLP, Email Security, Web Application Firewall(WAF), EDR, PAM,CWP, CSPM and Network Firewall Solutions.+ Providing L3 support to customers and internal employees, ensuring smooth functioning and resolving complex technical issues.+ Preparing SOW, project Effort & Implementation documents, ensuring clear and effective project execution.+ Have conducted trainings sessions for customers and internal staff, ensuring they are well-equipped to utilize the implemented technologies effectively.+ understanding customer infrastructure, Pain points and suggesting a suitable solutions to address specific needs and challenges.+ Conducting a solution POV/ DEMO sessions to customers, providing them with comprehensive use case reports to aid decision-making.