Ragul Mani Email and Phone Number

• Responsible for USD 125 Million of Accounts Receivables for Easter Europe Region• Handling a 11-member AR & Billing team in Chennai (India)• Managing End to End Order to Cash Process (Billing/invoicing, Specialized Billing, Customer Master Data, Analytics, Order Management, Dispute Management and Collections) for Key Customers across Eastern Europe.• Prepare process documentation. Build strong relationships with billing coordinators and Process leaders.• Understanding and complying with firm’s policies and procedures in relation to billing and the firm’s business rules.• Ensuring the team meet their Monthly and Quarterly Objectives• Improving productivity and driving efficiency• Developing and sharing best practice in business processes and provide a strategy to optimize• Sharing weekly cash flow forecast for accounts receivable to key stakeholders• Prepare various ad-hoc reports for the management and stakeholders.• Reviewing customer aging on a regular basis and recommend dunning on delinquent accounts that the Regional Collections team have not been able to resolve• Partner with the migration, transformation, process excellence, IT teams to support all initiatives towards developing AR processes for the region

• Managing a portfolio size of ~$35-50M USD across Europe.• Gained on-site working experience in Schengen countries for Customer accounts reconciliation and process standardization• Managing Korean customers including Key Clients of Maersk and performing periodical review on DSO, Cash flow forecast, Customer’s Aging comparison• Conducting face-to-face meetings with customers and stakeholders on a regular basis to resolve issues, maintaining relationships, understanding new requirements, adopting to new tools and resources• Coordinating with internal and external stakeholder to ensure streamlined process flow• Interfacing with Internal Sales and Dispute team to fix the root cause of the dispute.• Liaising with IT team for encouraging process enhancement and new developments.• Ensure to have customer adhere to the credit agreement to renew credit facility and avoid credit suspension.

• Transitioned Great Britain Accounts Receivables and Billing task for Key Customers in Manila (Philippines)• Tracked debts owed to an organization or company; reached out to companies and individuals to resolve overdue payments or outstanding balances via phone, mail, or the internet• Strived to catch & resolve errors when they occur; reviewed accounting and financial records to provide clients, and customers with accurate billing information• Ensuring attainment of 100% Service Level Agreements as per agreed performance standards and zero surprise operations within the financial obligations under rewarded contracts• Mapping Business requirements and coordinating in developing, implementing the process in line with the guidelines specified by the stakeholders