Ragupathy Ar Email & Phone Number

Bangalore ,India

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Chennai , India

• Presales, Facilitating/Participating in client meetings• Demonstration of product and presenting solutions• Understanding clients business requirements,Gap analysis• Analyzing BRD , presenting use cases, providing PoC, Preparing SoW, UAT• Acting as primary liaison between business, functional and technical teams• Collaborating in the planning of new product decisions• Key accounts relationship and management

Madurai , India

• Managing service delivery for Madurai region which consists of 270+ bank branches• Handling Non-Medical underwriting for the region• Assessing credit worthiness of High premium/sum assured cases for the region• Identifying medical centers and coordinate with TPA’s for empanelment• Key customer relationship management and supervision of all HNI accounts• Addressing customer concerns, expectations through regular interactions with Inter dept/SSBD• Relationship management with channel partners and development• Support and drive key sales initiatives to achieve AOP of the hub• Analyze/develop strategies to increase Licensed branch staffs, hub profitability• Revenue generation through up sell/renewals, Persistency management and customer retention • Regular training and update on process /documentation to Business team and BIC’s• Adhering KYC/AML norms, monitoring SLA’s, maintaining IT Policies/Standards• Functional analyst team member on Software enhancement, upgrade and testing• Ensure Controls and Audit in place as required by IRDA and Internal ComplianceAchievements - Successfully setup the Madurai Hub and satellite offices in Dindigul and Trichy,Ensured satisfactory rating in audits, Nil Customer complaints, Achieved operational excellence award for self (2012) and team (2014), Created and implemented the process for Smart sanchay product pan India, No 1 hub in managing the huge volume of Group secure product pan India, YOY increase in renewal %, recognized by management for customer retention, operations control and cost effective measures.

Chennai , India

• Managing the Process /Sanction of RASB Loan portfolio for Chennai Region• Relationship management and training on process to Business team, RMA/RE/RADM’s• Sales support in meeting targets and revenue generation through up/cross sell and fee income• Visiting clients ,analyzing business and evaluating fund requirements, NPA management• Deviation approval, Risk identification and mitigation. ACF representation for sanctions• Conducting campaigns, traders meet for product awareness and customer acquisition• Periodic review and coordination with business, product, technical, FI and operations teamAchievements - Introduced 3/6/12 months exit (repayment) option for clients in the region, considerably reduced NPA book size thus improved the portfolio quality, secured satisfactory audit rating, ensured sanction for all proposals put up with ACF.

Puducherry , India

• Primary underwriting and AML/KYC scrutiny of proposals• Managing overall operations including Cash/Bank, agency administration & MIS• Customer Service, Claims Investigation, new process implementation• Coordination and support Sales in Events, Campaigns, and Agent contests • Managing agents recruitment, training, licensing, commission disbursementsAchievements - Recognized by the zone for quality, cost control and TAT. Ensured the branch in achieving 100% compliant as per SOP and IRDA Guidelines

Chennai , India

Maintaining corporate finance & accounts, office administration and vendor management.Achievements - Regulated the salary disbursement process , implemented multi user version of Tally in the system, eliminated payment disputes and systematized the payments.

Chennai , India

In charge for South region Accounts & Administration ,Organizing and managing events for the region.Achievements – Established and developed the regional office in Chennai and branch offices at Hyderabad & Bangalore for smooth operations, successfully organized WES 2002 at Bangalore.

Coimbatore , India

Responsible for Banking / Payroll, Parties Ledger and GL

Master Of Business Administration (M.B.A.), Insurance And Management

MBA

Master'S Degree, Commerce, B

Activities and Societies: Dept Chairman and Students Commitee member. Commerce Department Chairman - Students representative