Rahamathulla Abdul Email & Phone Number

Udupi, Ka, In

Dubai, United Arab Emirates

Project Execution:Monitoring / tracking projects with respect to budgeted cost, demand forecasts, time over-runs to ensure timely execution of projects.Managing all internal and outsourced projects within approved budgets.Managing overall operations for executing projects involving scoping, design & architecture & sourcing.Addressing all the important issues & defining best practices for project support and documentation.Performing project estimation, project scheduling and project costing.Network Management:Handling network infrastructure LAN/WAN, migration & configuration of network client workstations.Addressing performance bottlenecks & ensuring maximum network uptime.Assisting in the design & implementation of the network and troubleshooting.Troubleshooting of LAN connectivity issues, software and hardware.Analysing, logging, tracking and complex software & hardware matters pertaining to networking connectivity issues, printer, server, and application to meet business needs. Technical Support:Providing extensive technical support in order to ensure a high degree of Customer Satisfaction through SLA & Process Compliance.Identifying recurring problem areas, articulating trends for root cause analysis & providing information to problem managementPerforming advanced troubleshooting and resolution of desktop, server & application issues. Troubleshooting problems pertaining to Performance Tuning, Network Administration and System Bugs.Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of hardware / software.Rendering assistance to every department, conducting weekly meetings with management & users to discuss the status for peacefully workflow the system.

- Analyzed LAN to determine what were the major problems and improvements needed to be made to the network infrastructure. - Repair Acer Note Books, Trouble shooting Acer Server and Desktop PC's and also supporting for AMC for organization like O.R.C (Oman Refinery Company) (P.D.O), M.O.H (Ministry Of Health) & M.O.Edu. etc., network infrastructure Solution & Desktop Support. Handling alone offsite calls for corporate companies like National Gas Company Oman, Marrytime College Al Hail and Sulthan Qaboos University etc. Loay Company promoted me as SOOR Franchise Manager, handling alone Sales and service after sales for PSG and IPG products. Attending business meetings with ministries of Oman, for AMC support and corporate business.

Worked as a Data base Administrator and handling user queries and responsibility of data maintenance and data backups for Windows 2000 (Game) Server and File Server. Trouble shooting of Photoplay Machine (PC type), I.T & Network Solution. Key Role in Installation of Magnetic Card Reader in game machine. GS-003, GS-004, Primary Repeater, Secondary Repeater and also Troubleshooting Game Network (LAN).To diagnose the problem and rectify, incase of Hardware related problems I would try to resolve within acceptable time by the user