• Power Point Presentations & Discussion Forums: Ensured availability of PPTs (Power Point Presentations) & discussion forums for all courses to support student learning.• Student Feedback: Collected daily feedback from at least 5 students to gather insights and improve engagement.• Question Paper Format: Communicated the new question paper format to faculty members, ensuring uniform assessments.• Course Materials Distribution: Distributed SLMs (Self Learning Materials), PPTs and video links to faculty members for streamlined content delivery.• Session Plans: Collected detailed session plans from faculty and communicated them to students for clarity and preparation.• Session Structure: Communicated session structure format to all faculty members for consistent online teaching.• Standardized PPTs: Ensured use of standardized PPTs (Power Point Presentations) by faculty members in their online classes for uniformity.• ID Card Generation: Coordinated and followed up on ID card generation for students, ensuring timely issuance.• Session Recordings: Ensured online session recordings were uploaded to a secure drive for student access.• Recorded Session Links: Communicated recorded session links to students, enabling review of class materials.• Microsoft Teams Registration: Verified and confirmed student registration on Teams for seamless virtual learning.• Attendance Tracking: Collected and tracked attendance details on Teams from faculty members to ensure accountability.• Timetable and Course Structure: Ensured timely distribution of timetables and course structures to students.• Orientation Follow-Up: Ensured all students attended orientation and sent recorded links to absentees.

• Ensured 100% error-free certification of documentation throughout the application life cycle in system services.• Handled currency transactions and served as the single point of entry for Point of Sale (POS) systems.• Performed biometrics processing, including digital fingerprints and electronic photo capture.• Scanned, organized, and maintained hard copies of documents for accurate record-keeping.• Managed document classification, sorting, filing, and electronic archiving with precision.• Cross-sold Value-Added Services (VAS) to customers, ensuring accurate billing and providing comprehensive information.• Scheduled and re-scheduled customer appointments based on their requests.• Coordinated office activities to maintain efficiency and compliance with company policies.• Administered the full life cycle of applications, from submission to collection.• Oversaw passport deliveries via courier or pick-up on a daily basis.• Prepared monthly operational reports and submitted timely reports on revenue, presentations, and proposals.• Managed the appointment system, handling allocation and cancellations.• Handled office correspondence and managed telephone and email communication.• Administered front office operations, greeting clients and addressing inquiries.• Maintained a professional and empathetic approach to customer service.• Resolved customer complaints and ensured prompt responses to inquiries.• Processed applications accurately and communicated with colleagues as needed.• Ensured customer satisfaction and retention by delivering professional support.• Provided feedback on customer service efficiency and maintained records of customer interactions, transactions, and complaints.