Yustian Ekky R. Email & Phone Number

Jakarta, Id

Jakarta, Indonesia

• Serve as the highest tier of technical support within the Operations department, handling Level 4 escalations and complex issues.• Collaborate with the Technology department to gain insight into the underlying features of various applications.• Develop and implement deployment strategies for applications, ensuring alignment with specific requirements.• Engage with technical counterparts from client or client contractor companies for collaborative projects.• Facilitate the deployment of in-house applications in production environments, adhering to established procedures.• Contribute to testing efforts by creating test cases, conducting testing, and reviewing results.• Validate reported bugs and issues raised by Operations personnel.• Play a pivotal role in improving products/applications by gathering user feedback and conducting self-assessment.• Deliver training sessions to Operations personnel on new releases and features. Actively pursue self-improvement by staying updated on the latest releases and advancements in applications.• Provide oversight for daily operations and serve as Subject Matter Expert (SME) for Junior Vanguard Engineer.

Jakarta, Indonesia

• Act as the foremost authority in technical support within the Operations department, managing Level 4 escalations and addressing intricate issues.• Collaborate closely with the Technology department to comprehend the fundamental aspects of diverse applications.• Formulate and execute deployment strategies tailored to meet specific requirements for applications.• Engage in cooperative ventures with technical counterparts from client or client contractor organizations.• Oversee the seamless deployment of in-house applications into production environments, ensuring compliance with established protocols.• Contribute to testing endeavors by formulating test cases, executing tests, and evaluating outcomes.• Verify reported bugs and issues brought forth by Operations personnel.• Assume a pivotal role in refining products/applications through user feedback aggregation and self-assessment.• Conduct training sessions for Operations personnel on new releases and functionalities.

Jakarta Metropolitan Area

• Oversee day-to-day operations across all projects, supervising a team of 15 Real-TimeSupport Engineers and Data Analysts responsible for managing approximately 100 rigs.• Serve as the primary liaison between technical teams and service delivery teams to ensure exceptional customer service delivery.• Monitor and troubleshoot server and database performance, promptly escalating issues to level 4 support when necessary.• Provide level 3 support for various projects.• Offer insights and updates to management forums regarding significant issues andpropose ideas for product enhancement to improve client satisfaction, particularly in the management of real-time data transmission, processing, analytics, and visualization for drilling and operational geology.• Direct and support the team in preparing parameters for automatic drilling analytics.

Jakarta, Indonesia

• Fully cognizant of the client-specific and highly confidential nature of all managed data.• Spearhead a team comprising 5 Real-Time Drilling Operations Analysts and Support Engineers, overseeing operations for over 14 rigs.• Establish Real-Time services and offerings, coordinating setup activities with remote Real- Time teams.• Customize projects for individual customers (per Business Unit) according to standardized procedures.• Execute assigned tasks from the Operations Manager.• Address data, software, and service issues by troubleshooting based on internal alerts and customer feedback.• Deliver exceptional customer support, ensuring meticulous attention to detail for every issue resolution.• Configure the real-time drilling analytics application and conduct daily quality checks to ensure optimal functionality.

Dhahran, Eastern, Saudi Arabia

• Lead a team of three members, delegating daily shift tasks according to schedule.• Collaborate with Aramco's Geosteering Operation Center (GOC) to troubleshoot live issues during drilling operations, resulting in an 83% increase in operational effectiveness.• Customize the real-data system to meet the specific requirements of geosteering geologists, contributing to achieving over 90% reservoir coverage.• Engage with service companies' geosteering/well placement teams to provide support with WITSML data access, quality control, and visualization.• Assist the Reservoir Description and Characterization Department with real-time data and visualization needs to facilitate qualitative and quantitative interpretation.• Train new staff members to expedite their mastery of skillsets, enabling them to identify unseen issues during real-time data monitoring and enhance operational effectiveness by 50%.• Provide technical guidance for future development of real-time systems to the technical team and senior management.

Al Khobar, Eastern, Saudi Arabia

• Oversee the real-time acquisition, aggregation, and visualization of drilling/logging data within Saudi Aramco’s operational framework, utilizing SQL and Oracle databases.• Administer the seamless flow of data across real-time systems, ensuring alignment with rig operations and addressing change requests promptly.• Enhance procedures and policies to align with company objectives, striving for continuous improvement.• Serve as the primary point of contact for customer support, maintaining regular communication to address client needs effectively.• Monitor client databases and ongoing projects to track utilization and project status, offering on-site support as needed.• Coordinate customer interactions and provide on-site assistance as required, scheduling appointments in accordance with project timelines.• Attend daily meetings to stay informed and contribute to project planning and roll-out initiatives.• Oversee server setup and application maintenance activities to ensure optimal performance.• Remain updated on industry processing techniques and emerging technologies to inform operational decisions.• Monitor Petrolink and client infrastructure, servers, and websites, troubleshooting issues and reporting to technical support as necessary.• Implement management directives and provide regular progress reports to inform decision-making.• Actively participate in software development review cycles, testing releases, and providing constructive feedback to the development team.

Jakarta, Indonesia

• Develop the daily plan for real-time data monitoring.• Continuously monitor and analyze real-time drilling and logging data streams around the clock on a global scale.• Collaborate with the technical team to address and troubleshoot issues related to real-time data transmission and visualization, including liaising with logging and/or drilling vendors to resolve issues at the data source and addressing clients' specific inquiries.

Jakarta, Indonesia

Passed the scholarship selection to participate in the Python Programming Training organized by the Ministry of Communication and Information of Indonesia and Cisco from May to July 2020.

Serpong

• Undergo training as a support geologist to perform log Quality Control (QC), oversee geological exploration data management, and manage daily production report data. Input collected data into Petroleum E&P Metadatabase software and Executive InformationSystem for effective utilization.

Provinsi Yogyakarta , Indonesia

As a Teaching and Laboratory Assistant at Geological Engineering Department, Universitas Gadjah Mada, I had the privilege to contribute to various laboratory environments, enhancing students' understanding and practical skills in geology and related fields. My responsibilities encompassed:Dynamic Geology Laboratory: Provided comprehensive guidance in basic geology and geomorphology, fostering a strong foundational understanding among students.Optical Geology Laboratory: Facilitated learning experiences in Petrography, assisting students in mastering the analysis and identification of rocks and minerals under the microscope.Mineral Resources Laboratory: Spearheaded sessions in Geoinformatics Engineering, empowering students to utilize geospatial technologies effectively for resource exploration and management.Environmental Geology Laboratory: Led sessions on Hydrogeology, imparting knowledge on the distribution and movement of groundwater, crucial for environmental assessment and management.Geochemistry Laboratory: Offered support in basic chemistry concepts relevant to geology, ensuring students grasp the fundamental principles underlying geochemical processes.These experiences not only honed my teaching and communication skills but also deepened my own understanding of the subject matter. They equipped me with the ability to effectively convey complex concepts in a manner that resonates with diverse learning styles.