Rahans Jenkins Email & Phone Number

United States

Columbus, Georgia, United States

Provided top-tier customer support at Verizon Wireless with a dual focus on technical assistance and billing support. Delivered expert technical guidance to resolve device-related inquiries and network issues. Ensured accurate billing processes, addressing billing inquiries, and swiftly resolving discrepancies. Promoted to Coordinator, where I effectively coordinated team tasks and served as a point of contact for escalated issues, maintaining professionalism and customer-centricity.

Columbus, Georgia, United States

Engaged with customers in a health insurance customer service role, addressing inquiries and providing assistance with insurance-related matters. Demonstrated expertise in navigating health insurance policies and plans. Ensured a positive customer experience and contributed to customer retention.

Atlanta, Georgia, United States

Led the operations of an AT&T authorized retail store, overseeing sales, customer service, and store management. Managed a team of sales representatives and ensured the achievement of sales goals. Upheld AT&T's brand standards and provided expert product knowledge to customers.

Columbus, Georgia, United States

As a Virtual Customer Service Representative at Kelly Services, I operated in a dynamic remote environment, mirroring the responsibilities of a customer service agent in a technology-focused industry. My role centered on delivering exemplary customer support by addressing a wide spectrum of inquiries, providing technical assistance, and swiftly resolving issues. I excelled in this virtual work setting, displaying exceptional adaptability and a steadfast commitment to ensuring a seamless customer experience.

Opelika, Alabama, United States

As a Customer Service Agent at Afni, I operated within a bustling on-site call center environment, where I played a pivotal role in delivering exceptional customer support. My responsibilities encompassed a wide spectrum of functions, including addressing customer inquiries, providing technical assistance, and ensuring billing support. I adeptly handled diverse issues, consistently achieving prompt and effective resolutions while maintaining a strong focus on key performance indicators (KPIs). My commitment to professionalism, empathy, and a customer-centric approach reflected Afni's dedication to delivering outstanding service within this vibrant setting.

Marietta, Georgia, United States

As a Collection Agent at Sequium Asset Solutions, I undertook a pivotal role in the collections industry, honing my negotiation skills and upholding ethical collection practices. My responsibilities included managing a portfolio of accounts, contacting debtors, and working collaboratively with colleagues to achieve successful resolutions. During my tenure, I consistently met and exceeded collection targets while ensuring compliance with industry regulations. This experience enhanced my skills in negotiation, communication, and problem-solving within a challenging and dynamic field.

Sandy Springs, Georgia, United States

Managed and directed the operations of a Sprint retail store, overseeing a team of sales representatives. Maintained a high standard of customer service, ensuring customers received expert guidance in selecting mobile devices and plans. Managed inventory, merchandising, and store cleanliness to create an inviting shopping environment.

Decatur, Georgia, United States

At MiSa Communications, an authorized T-Mobile retailer, I held dual roles as an Assistant Store Manager and later as a Store Manager. During my tenure, I was pivotal in overseeing daily store operations, ensuring a seamless customer experience, and achieving sales targets. My responsibilities included leading a dedicated team, optimizing inventory management, and fostering a customer-centric environment. I thrived in this fast-paced retail setting, where I developed leadership skills, honed my sales expertise, and contributed to the store's success.

Kennesaw, Georgia, United States

During my time as a Customer Service Representative at Alorica, I thrived in a fast-paced telecommunications customer service environment. My role involved providing exceptional support, addressing a wide range of customer inquiries, and ensuring seamless issue resolution. I honed my skills in technical support, billing inquiries, and maintaining a high standard of customer satisfaction. This experience allowed me to excel in a dynamic industry and reinforced my dedication to delivering top-tier service.

Columbus, Georgia, United States

As a Full-Time Retail Keyholder at Sprint, I played an integral role in the success of the retail team. During my tenure, I progressed from a part-time Sales Representative to a full-time Retail Keyholder, demonstrating dedication and leadership. My responsibilities encompassed assisting customers with their telecommunications needs, achieving sales targets, and providing top-notch service. I thrived in the dynamic telecommunications retail environment, where I refined my sales and customer service skills, contributing to the growth and profitability of the store.

Columbus, Georgia, United States

During my time as a Cashier at Piggly Wiggly, I gained valuable experience in the grocery retail industry. I was responsible for providing excellent customer service, efficiently handling transactions, and ensuring a positive shopping experience for customers. This role honed my interpersonal skills, time management, and attention to detail, as well as instilled in me the importance of delivering exceptional service in a fast-paced retail environment. My tenure at Piggly Wiggly marked the foundation of my career and a commitment to customer satisfaction.

Bachelor'S Degree, Cybersecurity, 3.2

Associate'S Degree, Computer And Information Sciences And Support Services

High School Diploma