Rahat Gupta Email & Phone Number

Kolkata, West Bengal, India

Greater Delhi Area

Delhi, India

Delhi, India

Job Responsibilities· Assist Director of rooms In supervising daily front desk activities according to the established guidelines.· Prioritize and delegate daily work responsibilities to front desk staff.· Train and guide front desk staffs to provide quality customer services.· Resolve guest issues and enquiries to ensure guest satisfaction.· Plan shift schedule and duties based on business forecast.· Assist in preparing yearly operating budgets… Show more Job Responsibilities· Assist Director of rooms In supervising daily front desk activities according to the established guidelines.· Prioritize and delegate daily work responsibilities to front desk staff.· Train and guide front desk staffs to provide quality customer services.· Resolve guest issues and enquiries to ensure guest satisfaction.· Plan shift schedule and duties based on business forecast.· Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.· Increasing ARR & Rev PAR.· Recruit, hire, train and retain associates for all supervised departments.· Recruit, hire, train and retain associates for all supervised departments.· SOP Formulation· Guest Delight Show less

New Delhi, Delhi, India

Delhi Area, India

Handling the entire operation procedure of Front Office (Reception, Cash, Business Centre, Bell Desk, Travel Desk, and Operators & Concierge.• Block arrival rooms for next day & Coordinate with Housekeeping for rooms and proper utilization of room inventory•Group Handling and its review to plan and coordinate accordingly.• Be informed on a daily basis on all in-house activities and groups and ensure that the staff members are also aware of such activities• Implementing… Show more Handling the entire operation procedure of Front Office (Reception, Cash, Business Centre, Bell Desk, Travel Desk, and Operators & Concierge.• Block arrival rooms for next day & Coordinate with Housekeeping for rooms and proper utilization of room inventory•Group Handling and its review to plan and coordinate accordingly.• Be informed on a daily basis on all in-house activities and groups and ensure that the staff members are also aware of such activities• Implementing the service standards and procedures and systems to assure customer comfort at all times during their stay• Interacting with the hotel guests to resolve their problems and obtain feedback and facilitating dialogue to enhance customer satisfaction• Coordinating with the internal departments for all operational needs of department• Assuring Quality control through continuous training, development and motivation of manpower• Analyzing customer satisfaction surveys and recommending appropriate measures for service enhancementHow to action Incident logs and closing the loop prior to departure / Apology or courtesy mails /timely escalation to AFOM/FOM for necessary intervention• Managing a team of 70 employees with total accountability for their training & development, motivation and maintaining quality standardsScreening arrival a day prior and planning/ forecasting busy hours and planning accordingly.Checking traces and action/ checking important arrivals and alerting various departments.Visitor policy and other security measures for guests,FRRO requirements / C Form mandates.Various audits carried out for the hotel and the requirements.• Night Audit and rate check with night reports• Do upselling for rooms and other Food and beverage outlet Show less

Greater Noida

• One point contact (operations) for large groups / conferences of Auto expo, EPCH and Expo Mart. *Conducting training for the Front office staff. *Making sure that the Guest Satisfaction Scores meets the monthly target *Attending Revenue meetings in the absence of FOM. *Coordination of staff behavior and quality to deliver luxury experience and service to customers.*Leading Performance Improvement Team with the coordination of Associate Training Director to acheive the… Show more • One point contact (operations) for large groups / conferences of Auto expo, EPCH and Expo Mart. *Conducting training for the Front office staff. *Making sure that the Guest Satisfaction Scores meets the monthly target *Attending Revenue meetings in the absence of FOM. *Coordination of staff behavior and quality to deliver luxury experience and service to customers.*Leading Performance Improvement Team with the coordination of Associate Training Director to acheive the Highest Guest Satisfaction Scores. Show less

•Drive a Performance culture through all levels of employees in the department.•Monitor the Brand Standards implementation.•Implement procedures that achieve higher cost efficiency and guest satisfaction.•Lead all Front Office operations including Front Desk, reservations, Bell Staff and other Guest Services.•Coach staff not just on technical issues (Opera etc) but also on client handling skills, integrity, professionalism etc towards improved efficiency of the… Show more •Drive a Performance culture through all levels of employees in the department.•Monitor the Brand Standards implementation.•Implement procedures that achieve higher cost efficiency and guest satisfaction.•Lead all Front Office operations including Front Desk, reservations, Bell Staff and other Guest Services.•Coach staff not just on technical issues (Opera etc) but also on client handling skills, integrity, professionalism etc towards improved efficiency of the team.•Ensuring consistency and accuracy in all transactions conducted by the team.•Complete responsibility for handling any in house Groups and Conferences.•Ensures strong guest recognition within the department and hotel. •Constantly review the current procedures and practices to ensure a high level of customer satisfaction.•Monitor complaints & take measures to ensure complaint reduction.•Identify training needs, and develop & conduct training activities to ensure all staff is well equipped to provide guest service to hotel standards.•Ensure a comfortable and easy stay for all the guests in the hotel Show less

Staffing and Scheduling of the shift and allocation of duties. Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. Ensure that the guest has a pleasant stay by supervision of :- - Room allocation - Smooth Check In & Check Out - Special requirements of the guest Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the… Show more Staffing and Scheduling of the shift and allocation of duties. Maintain the Log Book and effective follow up system, Check the daily arrival list and monitor all VIP movement. Ensure that the guest has a pleasant stay by supervision of :- - Room allocation - Smooth Check In & Check Out - Special requirements of the guest Co-ordinate with departments like Security and Housekeeping to ensure that all the security, hygiene and aesthetic standards of the hotel are met. Act as a One Point Contact for the guest, constantly interact with guests in order to solicit feedback. Maintain the Guest History System and updation of all the guest profiles. Ensures norms, procedures and systems for safety and security of guest belongings (e.g. Lockers, Left luggage etc) are followed. Show less

Education record

Education record