Rahat Boontunjeen Email & Phone Number

Taiwan

- Managed a portfolio of key accounts in Thailand and Myanmar, maintaining positive relationships with clients and ensuring customer satisfaction.- Leverages a broad understanding of industry and technical expertise to act as an advisor and visionary to lead customer success.- Developed and implemented strategic account plans to achieve sales targets and expand market share in the assigned territories.- Engage with Distributors, Channel partners, and C-level customers to cultivate robust connections, and provide a seamless customer engagement experience.- Collaborated with cross-functional teams, including marketing, product manager, and technical support, to deliver comprehensive solutions tailored to clients' needs.- Conducted regular business reviews with partners to identify opportunities for upselling, cross-selling, and renewals.- Provided product training and demonstrations to partners, and end-user, enabling them to maximize the value of Synology solutions.- Actively monitor market trends and competitors' activities, providing valuable insights to the management for strategic decision-making.- Attended industry events, trade shows, seminars, and webinars to promote Synology solutions, establish new business partnerships, gain awareness in the market.

Taiwan

- Assessed and explored business partners and potential customers in Thai market- Identified and evaluated business growth opportunities and performed market research

Tainan City, Taiwan

- Assisted potential customers by answering product and service questions and suggesting treatment programs, identified customer needs, and enhanced after-sales services.- Provided professional information and advice to encourage customers to provide a dental specification to escalate to close sales.

Chiang Mai, Thailand

- Strategized, developed, managed, and optimized paid digital marketing across AdWords, Instagram, and Facebook - Developed robust conditional email campaigns based on customer databased that improved retention by 30%- Led a team of 4 marketing associates to schedule, optimize, and report on all social media campaigns and develop promotions that grow double revenue in 1 year- Developed, strategized, and maintain relations with local agencies, local partners, and the Online Travel Agency platform (OTA)- Created working instruction for all operation staff - Implemented inventory management system, visual sign, FIFO- Developed, designed, and implemented a customer booking system and room management for the receptionist dep.- Applied KPI system to operation staff to maintain the quality of service- Designed and implemented customer data collection, customer satisfaction survey, and crisis management guidelines- Maintained spa reputation on Rank.1 on TripAdvisor, Dainping, and Top Choice spa from Lonely Planet

Thailand

- Supplier/Vender production quality auditing, ISO 9001, ISO 14001 - Planned, setup, and summarized inspection and test methods to ensure product quality, including design and performance for new products- Monitored, solved, and improved product quality, including laboratory tests, FMEA, and field test monitoring with customers- Evaluated and improved supplier quality for new parts and products- New Product customer satisfaction survey and evaluation- Cross-functional project management and budget management - Acted as a consultant to provide advice, training, and knowledge for quality control, leadership, and team management

Master Of Business Administration - Mba, International Business

Activities and Societies: - Recognized as top 10% student in IMBA department - President of Thai Student Association, NCKU - Actively.

Bachelor'S Degree, Mechanical Engineering

Activities and Societies: Vice President of Student Association, Faculty Of Engineering Vice President of Music Club, Faculty.