Rahat Hafiz Khan Email & Phone Number

Mississauga, On, Ca

Doha, Qatar

Doha, Qatar

Dubai

--> Administration, Configurations, Maintenance & Troubleshooting of all Security related issues of Etisalat's Internet, Enterprise, Data and Mobile Network. --> Mitigation and analysis of security breaches. Perform forensic analysis of incidents and initiate change management process for future prevention.--> Troubleshoot & Provide Tier-3 support in order to diagnose and resolve escalated issues that may cause Service Degradation or Interruption in the Network.--> End to end Management & Administration of Etisalat's Security infrastructure comprises --> Management & Administration of Access Controls and Policies on internet gateways--> Research and Analyze network architecture, and recommends policies and strategies for designing, planning and coordinating the infrastructure expansion and upgrades.--> Perform network security design and integration; Diagnose problems and solve issues, often under time constraints--> Implement the necessary controls and procedures to protect information systems assets from intentional or inadvertent modification, disclosure, or destruction.--> Analyze, Develop and Evaluate new Network Design & Architectures for all new projects and ensuring the best practices and design Architecture strategies are followed.--> Vendor management including wide range of principles.

Karachi, Pakistan

--> The primary responsibility as a Sr. Engineer is to ensure the smooth operation of the network infrastructure in order to provide maximum performance and availability for the customers.--> Responsible for designing, installing, maintaining and supporting LAN, WAN infrastructures at core level--> Responsible to provide high-level technical support for network infrastructure/systems, creates and maintains network documentation.--> Maintains hardware and software standards, and works projects as needed in order to upgrade to new and/or improved communication equipment and procedures. --> Responsible for advanced engineering and administration of multiprotocol routers, multilayer switches, network security devices and network management systems. --> Problem management, troubleshooting and customer service skills.--> IP management and assignments as per requirement--> Maintenance and troubleshooting with upstream providers for internet backbone--> Planning, testing, implementation and troubleshooting at nationwide POPs (point of presence)

--> Meeting customer as a pre-sales job to evaluate the requirements in order to propose the appropriate last mile connectivity and technology to meet the customer requirements and extend full support to corporate sales force in securing the business and revenue for the company. --> Conducting internal consensus meetings with other depts. and decision makers for internal agreement on technical solutions. --> Along with designing the solutions also produce Technical Documentation (HLD – LLD) of the solutions offered as international standards. --> Dealing with customer queries related to connectivity and providing consultancy services regarding technology adoption.--> Establish, build and maintain positive, professional relationships at all decision levels within assigned accounts.--> Implementation and Integration of proposed solution as per customer’s requirement.--> To provide an excellent customer experience for assigned accounts, by anticipating and resolving customer issues in a manner that exceeds the customer --> Design, Management, deployment and after sales support of Network Solutions while keeping eye for Expansion as well as modification of network.--> Responsible for handling issues efficiently in a manner that escalation time frames should be considered as priority.--> Mentor Network Technicians and Analysts --> Implementation of IP/MPLS solutions as per customer's requirement and in accordance to provider network

Karachi, Pakistan

-> Supervision field services team for integration of WAN connectivity within customer’s network.-> Field support management including team of 22 engineers-> Manage and provide dedicated service delivery for nationwide solutions especially to banking and financial sectors.-> In house planning and testing of upcoming projects and recommend scenarios along with network operations division.-> Responsible for designing and implementation of customers network infrastructure -> KPI monitoring of all engineers working in south region.-> Coordination and support with nationwide teams during planning and deployment phases.-> Day to day reporting for service delivery, network outages etc to Country Manager.-> Being a part of Strategic development team, I was responsible for designing and implementation of extensive enterprise network service delivery and support infrastructure.-> Training and brainstorming of technical support teams related to network infrastructures of enterprise and corporate customers-> Complete client end provisioning and integration of multiple last miles including fiber optics, radio (5.8Ghz/2.4Ghz), WiMAX, xDSL, VSAT, DVBS-2, i-Direct and others.-> Integration over different CPEs/Routers/Firewalls and housing as per customer’s requirement

Karachi, Pakistan

 To handle both Wireless and Wired Network projects independently. Installation and configuration of Wireless equipments. To manage and design the physical layer activities at both exchange and client end. Installation and troubleshooting for various call center equipments and converters. Also responsible for providing after sales services. To provide solution for Video Conferencing System. Installation and Configuration of HDSL Modem, DSLAMs and other active DSL components. Handling of testing Equipment Sunshine BERT (Bit Error Rate Tester), NetReasearch ADSL 2/2+ tester.

-> Provide DSL support to different Clients.-> Network and DSL installation at client’s scenarios.-> Network monitoring and technical support

Bs, Computer Science

Ms, Networks & Telecommunications