• Led the entire CRM department in data collection on consumer insights concerning CRM programs and the business as a whole.• Built and maintained profitable relationships with 200+ Igloo dealers throughout Bangladesh.• Identified and corrected errors in CRM software to improve efficiency and ensure customer service success.

• Crafted negotiation strategies and closed deals with optimal terms for suppliers and merchants.• Managed the sourcing deals, contracts, delivery, and quality for a complete procurement cycle by seeking and partnering with reliable vendors and suppliers.• Worked with team members to conduct general market research in various categories, as well as research into potential suppliers, product specifications, and resources.• Conducted supplier analysis, evaluated potential suppliers, and managed the overall supplier qualification process. Developed and created sourcing plans, requests for proposal, and other sourcing documents.

• Managed daily company operations to ensure a positive, safe, and profitable working environment.• Developed and implemented staffing and business plans to achieve business goals.• Planned short- and long-term projects, budgets, expense controls, schedules, and manpower.• Led the ring-Stores team and project, directing, optimizing, and coordinating the full order cycle.• Liaise and negotiated with suppliers, manufacturers, retailers, and consumers.• Tracked quality, quantity, stock levels, delivery times, transport costs, and efficiency.• Arranged the warehouse, catalogued goods, planned routes, and processed shipments.

• Develop and execute a business development plan to grow the company's event management business.• Identify and qualify new business opportunities, including new clients, markets, and products and services.• Build and maintain relationships with key decision-makers at potential and existing clients.• Develop and manage the company's sales team.• Track and report on sales performance.

• Planned and coordinated the implementation of the business plan and the penetration of new markets.• Drove increased revenue and profit to achieve the company's ambitious growth goals.• Managed all strategic and operational activities.• Oversaw expansion into new markets and continued expansion among existing clients.

• Drove the sales process from first contact to signing and executing a contract.• Developed and maintained relationships with key managers from leading real estate companies.• Made strategic decisions on how to increase client engagement.• Closely tracked the performance of team members and provided appropriate feedback.

• Responding to and resolve basic and complex customer inquiries and complaints.• Managing and interpreting customer requirements - speaking with clients to understand, anticipate and meet their needs.• Installation and maintenance of company`s world leading VoIP products• Identify and escalate priority issues

• Searched for new clients who might benefit from company products or services and maximized customer potential in designated regions.• Persuaded clients that a product or service best satisfied their needs in terms of quality, price, and delivery.• Negotiated and closed sales by agreeing terms and conditions.• Offered after-sales support services to clients.• Supported marketing activities by attending trade shows, conferences, and other marketing events.• Made technical presentations and demonstrated how a product met client needs.