Experienced IT Support professional with a focus on system monitoring, database management, and troubleshooting. Expertise in utilizing advanced tools and technologies to ensure high service quality and operational efficiency.🔹Extensive experience with Nagios, Cacti, and Grafana for system monitoring and alert management.🔹Proficient in managing and troubleshooting Linux-based systems, ensuring high availability and uptime.🔹Skilled in SQL and Bash scripting for task automation, data extraction, and system optimization.🔹Strong background in database management, including MySQL, for maintaining data integrity and performance.🔹Expertise in resolving technical issues, providing Level 2 support, and optimizing system configurations.🔹Experienced in handling customer communications and resolving technical complaints to ensure client satisfaction.🔹Conducted network optimization and drive tests to enhance coverage, quality, and performance in telecommunications.🔹Collaborated with cross-functional teams to deliver solutions aligned with business objectives.🔹 Skills and Expertise: Proficient in Linux, Bash Scripting, MySQL, Nagios, and Grafana. Leveraged these tools to manage and optimize system performance. Strengths include troubleshooting, problem-solving, and critical thinking.