Executive It Support (L2)
Current🔹Delivered 24/7 technical support for Value-Added Services (VAS) for Telenor, Zong, and Jazz, ensuring continuous service availability and maintaining high service standards.🔹Provided technical support for Telenor corporate calls and SMS, assisting relationship executives with customer support and technical inquiries, and resolving issues promptly.🔹Administered Linux systems and SQL/MySQL databases, including log extraction, troubleshooting, routine maintenance, and data extraction and transformation for Business and Products Teams.🔹Monitored systems, servers, and services using Nagios and Cacti, conducting daily health checks to ensure compliance with SLAs, optimal performance, and swift issue resolution.🔹Processed SIDs, routed requests to other mobile operators, and collaborated with management to address and resolve issues, preventing outages and production-level concerns.🔹Supported clients and internal teams with real-time issue resolution and facilitated seamless operations through effective communication and problem-solving.
