www.alltechstack.com

www.thegits.net

Plan and coordinate marketing activities, such as identifying potential customers, developing marketing campaigns and organizing focus groups. responsible for developing marketing plans that align with the business' strategy and company's vision.

providing help and advice to customers using organisation's products and services;communicating courteously with customers by telephone, email and face to face;investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;handling customer complaints.issuing compensation to the customers;keeping accurate records of discussions or correspondence with customers;analysing statistics or other data to determine the level of customer service your organisation is providing;producing written information for customers, often involving use of computer software;writing reports analysing the customer service that organisation provides;developing feedback or complaints procedures for customers to use;improving customer service procedures, policies and standards for organisation;meeting with other managers to discuss possible improvements to customer service;being involved in staff recruitment and appraisals;training staff to deliver a high standard of customer service;leading or supervising a team of customer service staff;learning about organisation's services and keeping up to date with changes;keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

managing the daily running of the call centre, including sourcing equipment, effective resource planning and implementing call centre strategies and operations;carrying out needs assessments, performance reviews and cost/benefit analyses;setting and meeting performance targets for speed, efficiency, sales and quality;ensuring all relevant communications, records and data are updated and recorded;advising clients on products and services available;liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;maintaining up-to-date knowledge of industry developments and involvement in networks;monitoring random calls to improve quality, minimize errors and track operative performance;coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;reviewing the performance of staff, identifying training needs and planning training sessions;recording statistics, user rates and the performance levels of the centre and preparing reports;handling the most complex customer complaints or enquiries;organising staffing, including shift patterns and the number of staff required to meet demand;coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;forecasting and analysing data against budget figures on a weekly and/or monthly basis.

Playing an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients.Responsible for the development and achievement of sales through the direct sales channel.Focusing on growing and developing existing clients, together with generating new business.Write business plans for all current and opportunity tender business.Develop trust relationships with a portfolio of major clients to ensure they do not turn to competitionAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerServe as the link of communication between key customers and internal teamsResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.

Collect and analyze data to detect deficient controls, duplicated effort, extravagance, fraud, or non-compliance with laws, regulations, and management policies. Report to management about asset utilization and audit results, and recommend changes in operations and financial activities.Prepare detailed reports on audit findings.Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.Supervise auditing of establishments, and determine scope of investigation required.Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.Confer with company officials about financial and regulatory matters.