Raheel Anwar Email & Phone Number

Lahore, Punjab, Pakistan

• Responsible for SOC strategic planning• Plans and organizes the security operations of the SOC in order to assess and detect suspicious or malicious activities• Responsible for key SOC processes like Deployments & Integrations Process, Threat Hunting Process, Threat Intelligence Process, Vulnerability Management Process, Incident Management Process and developing their RACI matrices• Ensures SOC governance related matters• Ensure Incident Management for timely resolutions of incidents• Ensure relations with internal and regulator CSIRT (Computer Security Incident Response Team) incident response teams, particularly in a crisis situation to coordinate the various operational security teams• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs and SOC operations• Ensure thorough opening, closing and shift change functions to maintain operational standards each day• Oversee teams responsible to implement SOC tools for event collection, access to security platforms, search for suspicious events, alert management, security incident monitoring workflows• Evaluate and validate the effectiveness of the tools deployed in the SOC and lead the necessary corrective action plans if necessary

Lahore, Punjab, Pakistan

• Supervised different teams of Messaging and Collaboration services responsible for successful implementation and day to day operations related to organization wide Email messaging and IT infrastructure products• Experience in managing IT infrastructure operations of more then 10,000 clients/agents• Ensure basic and critical security aspects of the IT infrastructure because it plays key role in strengthening security outfit of the organization and making difficult for adversaries to execute• As a part of strategic planning involved in carrying out Security Assessments of the IT infrastructure products implementations• Ensure design and configurations are optimized as per organizational requirement to achieve best practices and optimized operations for implemented products• Analyze, create, and deliver critical data and reports for top management to improve security and infrastructure understanding• Design and implement policies and procedures in the working systems to improve business objectives• Built synergies with top management and devised strategies and support teams for across department communications for implementing different solutions, management decisions, and everyday operations• Played a key role in vendor/SLA management and licensing renewals and new procurements as per business requirements for outsource services.

Lahore, Punjab, Pakistan

• Directly Managing a team responsible for implementation of IT infrastructure products and their daily operations• Team is responsible for managing operations and security of products like Microsoft Active Directory, Microsoft Exchange, Cisco Email Gateways, Cisco Web Gateways, Endpoint Protection Solutions, System Hardening, Patch Management, Security Assessments, Email Archiving Solutions, Cloud Migrations for Messaging Systems• Complex upgrade of organization Directory Services and Messaging Services due to the prepense of end of life and end of principal support components in the implementations• Ensure development of SOP and procedures as per organizational and regulatory provided policies• Troubleshooting of products with principal support to fulfill the operational need of the implemented solution• Fulfilling audit and compliance to ensure their suggestions and observations

Lahore Pakistan

• Provide technical assistance and support to end-users regarding computer systems, software, hardware, and network-related issues.• Respond to user inquiries via phone, email, or in-person, diagnosing and resolving technical problems efficiently and professionally.• Install, configure, and maintain computer systems, software applications, and peripheral devices.• Troubleshoot and resolve software and hardware issues, including network connectivity problems, printer malfunctions, and software conflicts.• Collaborate with the IT team to implement and maintain IT infrastructure, including servers, networks, and security systems.• Create and update documentation for IT processes, procedures, and user guides.• Assist in the evaluation and procurement of new hardware and software, ensuring compatibility and functionality.

Islamabad, Islāmābād, Pakistan

• Design, implement, and maintain Base Station Subsystem (BSS) equipment and systems in the telecommunications network.• Perform installation, configuration, and troubleshooting of BSS components such as Base Transceiver Stations (BTS)• Conduct regular inspections and maintenance activities to ensure optimal performance and reliability of BTS equipment.• Monitor and analyze network performance indicators, identify issues, and implement corrective actions to optimize network efficiency.• Collaborate with cross-functional teams including RF engineers, network planners, and operations teams to ensure seamless integration and smooth operation of BSS equipment.• Coordinate with vendors and suppliers for equipment testing, and commissioning activities.• Provide technical support and assistance to field technicians and resolve escalated technical issues related to BSS equipment.