Raheel Cheema Email & Phone Number

New York, Ny, Us

• Understanding and Addressing Business Challenges: Delve deeply into client needs through comprehensive communication, ensuring a clear understanding of objectives for new or enhanced products and services.• Prototype Development and Client Engagement: Drive innovation by actively involving clients in the product development process. Regularly present prototypes and solicit feedback to ensure alignment with client expectations.• Client Relationship Management: Foster strong client relationships by providing personalized service and serving as a dedicated point of contact throughout. Facilitate seamless communication between clients and project delivery teams to ensure efficiency.• Market Research and Technology Adoption: Stay abreast of industry trends by continuously researching and evaluating emerging technologies, frameworks, and market solutions. Leverage this knowledge to provide strategic consultancy services for a competitive advantage.• Operational Excellence: Oversee day-to-day departmental operations, including performance evaluations, financial management, recruitment, and career development. Mentor team members to foster professional growth and ensure alignment with objectives.• Team Collaboration and Inclusivity: Foster a collaborative team environment by actively engaging with employees and consultants. Encourage individual contributions and diversity of thought to drive innovation & employee retention.• Strategic Growth Planning: Analyze insights from internal and external stakeholders to formulate growth strategies and explore new market opportunities. Identify strengths & weaknesses to devise actionable plans for achieving org objectives.• Venture Capital and Startup Experience: Leverage extensive experience working with startups, venture capitals, high net worth individuals, and established companies globally. Expertise in identifying, shortlisting, and accelerating startups for strategic partnerships and investment opportunities.

• Oversee the overall operations of the company, including financial management, resource allocation, and risk management• Lead and mentor a high-performing executive team, empowering them to achieve individual and organizational goals• Monitor key performance indicators and financial metrics to assess the company's performance and make data-driven decisions

- Member Executive Board- Head of Business Development

During my internship as a Consultant at Global Re-sourcing, I successfully fulfilled the following responsibilities:• Assessed client processes to determine suitable areas for outsourcing, balancing cost savings with the preservation of competitive advantages• Conducted market research to identify cost-effective outsourcing destinations and identified businesses specializing in the required services• Led the launch of outsourced projects, ensuring a seamless transition and actively contributed to the day-to-day management of operations with our outsourcing partners during the initial phase

As the Manager of Business Development, my responsibilities included:• Regular correspondence with clients based in the US to identify and create new business opportunities• Initiating and managing telemarketing campaigns across various call centers in India, Pakistan, Philippines, South and Central America, and Canada• Providing comprehensive training to agents on various aspects of telemarketing, such as effective communication, selling techniques, and telephone etiquette• Conducting remote screenings, telephonic interviews, and agent selection as per the requirements of outsourcing partners

As a Trainer, my responsibilities included:• Conducting comprehensive training programs for new hires in telemarketing, focusing on courteous opening, selling skills, basic aspects of US culture, and accent coaching• Delivering accent and basic customer service training modules to participants enrolled in an external training course at Shaheen Foundation training institute in collaboration with PSEB• Conducting formal performance review meetings with employees, providing constructive feedback on their past performance and identifying areas for further improvement• Conducting counseling sessions with graduating participants from the external training course, assisting them in determining suitable career tracks and outlining key steps for further improvement• Generating periodic team performance reports and presenting them to higher management

Mba, Human Resources, Finance

Activities and Societies: SVP, Events Management Society

Bscs, Computer Sciences