Raheem Khan Email & Phone Number

Mississauga, Ontario, Canada

• Manages and takes ownership ground & facility maintenance/repair at assigned stations; ensures facility standards are met and safety protocols are followed. • Leads engagement and management of vendors and contractors including scheduling, quality assurance, performance management• Coordinate with facility maintenance teams and other stakeholders to ensure timely completion of work orders and adherence to service level agreements (SLAs) and key performance indicators (KPIs). • Leads all operational maintenance and enhancements for safe operation of Metrolinx Station Transit Infrastructure• Provide on-site support and supervision during the event or maintenance work block to address any facility maintenance-related issues or emergencies that may arise, ensuring minimal disruption to station operations and customer service. • Utilize the Computerized Maintenance Management System (CMMS) such as HexagonEAM to effectively manage and assign work orders for facility maintenance tasks. Update the CMMS with relevant information, including work order status, completion notes, labor hours, materials used, and any additional documentation required for record-keeping and reporting purposes. • Manages relationships with consultants, suppliers, municipalities, provincial, regional, federal and government agencies to analyze and address facility, environmental, operational, and safety issues. • Manages the delivery of maintenance services to ensure effective customer journey expectation, quality of the facility assets to optimize the life span and mitigate and resolves issues that impact customer safety and experience. • Directly oversees and leads employees in a large work group, including the preparation of staff shift schedules for proper coverage of a 24 hour/7-day operation.

Greater Toronto Area, Canada

• Leads a team of 14 unionized skilled trade maintenance professionals including HVAC Technicians, Plant Electricians, Plant Mechanics) to efficiently maintain GO Transit line station operation and facility infrastructure throughout the entire region.• Manages mechanical, electrical, elevators and building automation systems.• Resolves facility-based issues that impact customer safety and experience such as elevator outages, station power outages and facility safety concerns raised by the Network Operations Centre• Develops and maintains collaborative working relationships with governing regulatory bodies such as the Technical Standards Association and Electrical Safety Authority. • Implemented and maintains LEAN Booking System for Metrolinx internal stakeholders to directly book skilled trades for technical consultation and seamlessly schedule critical maintenance.• Leads the response to emergent events requiring on-site management such as special events, employee fit for duty incidents, and service disruptions. • Organized team for single day lean exercise/training to effectively incorporate E-Control Board into weekly meetings.• Took initiative to manage vendor to achieve a higher boiler availability and lower snowmelt failure rate.

Mississauga, Ontario

• Implemented and executed best trade practices in preventative maintenance, seasonal startups and shutdowns while managing the pressures of being the sole HVAC Technician for all stations west of Union station.• Engineered and incorporated sound problem solving relevant to Metrolinx HVAC Infrastructure (chiller, rooftop, boilers, cooling towers, snowmelt systems, computer room climate control, plumbing, electrical wiring, piping, building automation systems).• Guided and influenced procurement decisions by providing subject matter expertise to Station Facilities Management• Leads multi-disciplinary teams for issue resolution, not limited to HVAC Infrastructure, while maintaining focus on the safety and satisfaction of the customer experience.

Mississauga, Ontario, Canada

• Led skilled trade personnel to install/service/maintain region critical transportation infrastructure• Delivered effective facility management & contract management through daily operational tasking(Enterprise Asset Management)• Engaged and collaborated through various communication methods with multiple Metrolinxstakeholders (operations management, passenger services, capital projects group, etc) to implementcomplex solutions to dynamic real-world situations• Analyzed technical data and provided expertise for Energy Management case studies and new vendorcontract tenders

Milton Ontario

• Engineered and implemented preventative maintenance and technical service solutions to a diverserange of HVAC products (boilers, chillers, spray booths, wiring, HVAC controls)• Gained consistent customer satisfaction through building personal relationships, exemplifyingreliability, transparency and skilled solutioningRaheem Khan - page 1• Conceptualized and implemented process improvement to streamline equipment maintenanceinspection visits• Mentored apprentices to achieve higher skillsets beneficial to the individual and company• Strengthened new build construction team to complete projects efficiently and effectively

Toronto, Canada Area

Provided Service/Installation/Maintenance Solutions to customers in the Greater Toronto Area for HVAC/R.

Toronto, Canada Area

• Performed annual maintenance and service calls on various types of Residential/Light CommercialHVAC equipment• Assisted senior Journeymen, sales representatives and management with installation, maintenance,and technical support• Provided accurate quotations to customers regarding labour and part costs• Maintained professional image in personal and vehicle appearance whilst consulting with customers• Fielded regular office operation including but not limited to dispatch, administration, and customerservice

Advanced Diploma, Environmental Systems Engineering Technology - Energy Management

313A - Apprentice Training (Intermediate & Advanced), 313A Refrigeration & Air Conditioning Systems

Air Conditioning, Refrigeration Engineering Technician Co-Op