Rahel Berhane Email and Phone Number

Experienced Customer Service Manager with a demonstrated history of working in the airlines/aviation industry. Led the end-to-end development and launch of the SMS platform, coordinating cross-functional teams and timelines. Skilled in Operations Management, Conflict Resolution, Change Management, and Customer Experience. I specialize in providing strategic oversight for the training and development of high-performing teams. My passion lies in fostering growth, enhancing skills, and driving excellence through innovative training programs and leadership initiatives. Committed to creating a positive and productive work culture, I thrive on empowering individuals to reach their full potential and contribute to the overall success of the organization.