Rahel Zerihun Email & Phone Number

- Responsible for the development and delivery of training to support the provision of competent resource which meets the Cabin Crew resource requirements; plans, organizes, directs and controls all necessary systems and processes for the effective and efficient delivery of a World Class Cabin Crew and Catering Training Services; Ensures the availability of high-quality training materials and lesson plans.-Actively participates in marketing, sales, and delivery of Cabin Crew and Catering Training Programs for external customers with a goal of maximizing revenue from third party.

Washington D.C. Metro Area

- Development of new customers and selling value-added services for existing and potential customers, preparation and execution of selling strategies, preparation and delivery of proposals to win new business.- Coordinate the operations of all Ethiopian Airlines scheduled international flights coming in and out of Washington, D.C. and fully Handling VIP flights.- Evaluate the cost vs. benefit of excess baggage; upgrade surcharges and other, of competitors and present results to senior management in a timely manner.- Public relations and attending important meetings with Airport Authorities, compose, write reports and letters to administrative staff and clients.- Preparation of Weight & Balance of aircraft load (Certified and Licensed)Implement organizational filing and retrieving system including using the World Tracer, evaluate cargo handling and catering.-Analysis of existing business process and current internal controls environment and recommendations for improvement in efficiency.- Perform special projects, train new personnel, work closely on improvements to achieve higher goal than planned quota.

Addis Ababa, Ethiopia

- Responsible for performing various development of marketing strategy by researching and understanding customer problems, complaints and claims, which controlled in place to monitor fraud claims and recommend based on assessment. - Claim processes in timely manner.

Mclean, Va

Pascal – wrote query programs to generate weekly management reports and programs for archiving and reverse archiving. Cobol – modified existing programs into COBOL for easier access.