• Experience across various IT services including Pre-Sales, Business Requirement Management, Business Process Analysis, Gap Analysis, Quality Assurance, and Training.• Conducted various onsite analysis workshops in the Middle East, Africa, and Asia-based clients.• Played a bridge between Project and Product teams by translating technical requirements into business requirements for product improvement.• Proficient in writing System Requirement Specifications (SRS), Functional Requirement Specifications (FRD), and training manuals.• Act as a change manager to advise clients to understand their As-Is system and provide optimal solutions by translating them into business requirements.• Hands-on Experience with Microsoft Dynamics CRM 2011, 2013, 2015, 2016, and 365.• Domain expertise includes Banking [Retail, SME, and Wholesale] and Insurance.• Successfully delivered onsite project training pre User Acceptance Testing in the Middle East, Europe, Africa, and Asia.• Successfully completed Microsoft Catalyst Partner Pre-Sales Immersion Training.• Skilled in preparing PowerBI reports and dashboards.• Skilled in using Power Automate.
Listed skills include Test Automation, Software Quality Assurance, Test Cases, Test Planning, and 50 others.