Rahil Mansuri Email and Phone Number

• I’m currently working on configuration tickets for laptop/Desktop.• Fixing all hardware and software related issue for laptop/Desktop.•Installation and Configuration of Network printers & Scanners. Also provide with basic level of troubleshooting.• I’m providing FCR calls through remote.•Provided the Remote support using following software Manage Engine Tool.•Basic Networking troubleshooting, Map Drive, Data Sharing.•Antivirus (Crowdstirke). •Working on VPN upgradation activity (Cisco).• I’m currently working day to day issue which occur in Desktop/Laptop Like (VPN ,Outlook, Teams, Password reset ).

I am excited to share that I am actively looking for new opportunities in IT Support. With 7 years of experience in providing technical support, Remote support, troubleshooting complex issues, and ensuring smooth IT operations, I am eager to bring my skills and passion for technology to a new team.My background includes:Expertise in O365,Remote Support and Desktop support.Proven track record of resolving technical issues efficiently and effectively.Strong communication skills and a dedication to delivering excellent customer service.

•Handling PAN issue remotely.• I Have worked on P1, P2, P3 and P4 tickets of IM & SR.• I have provided FCR on calls through remote.• I have worked on configuration tickets for laptop/Desktop• I have worked on follow-up tickets P3 and P4 till closure.• We have highlighted some major issues to concern team related outlook network down in branch.•Basic Networking troubleshooting, Map Drive, Data Sharing. •Working on Domain related issue.•Having Knowledge remote tool SCCM.•Working on ticketing tool (Smart center tool)•Handling the Issues related to Network connectivity at PAN India and HO office.•Proficient in handling escalated calls and providing 1st and 2nd Level Technical Support to end-users.•Provided the Remote support using following software SCCM.•Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.•Antivirus version and patches updates as per policy. (CB client installation, Force point, MacAfee, Landmine).•Have worked on VPN, outlook and URL related issue•Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.•Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system.

•Have worked on P1, P2, P3 and P4 tickets• We send communication rollout through Email across PAN India to notify users.• We have provided FCR on calls.• We have worked on follow-up tickets P3 and P4 till closure.• We have highlighted some major issues to our concern team.•Basic Networking, Map Drive, Data Sharing.•Perform other duties as assigned by manager like Sail point, send mail notification to user across PAN India and international. •Working on Domain related issue.•Having Knowledge of pushing software through SCCM and SDG Manager.•Working on ITIL (Service Now tool)•Handling the Issues related to Network connectivity at PAN India, international and HO office.•Handling PAN issue remotely.•Proficient in handling escalated calls and providing 1st and 2nd Level Technical Support to end-users.•Provided the Remote support using following software Goverlan.•Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.•Antivirus version and patches updates as per policy. (CB client installation, Force point).•Have worked on VPN related issue.•Worked on every outlook related issue. •Working off a Service Management ticket queue, ensuring high urgency tickets are prioritized.•Works independently in troubleshooting and providing solutions to unresolved hardware and software problems through trouble-ticket system.

•Have worked on P1, P2, P3 and P4 tickets• We send communication rollout through Email across PAN India to notify users.• We have provided FCR on calls.• We have worked on follow-up tickets P3 and P4 till closure.• We have highlighted some major issues to our concern team.•Handling PAN issue remotely.•Proficient in handling escalated calls and providing 1st and 2nd Level Technical Support to end-users.•Provided the Remote support using following software Bomgar Remote desktop connection•Antivirus version and patches updates as per policy. (IBM Fix client installation, Cisco umbrella and Cisco AMP). •Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting. •Provide professional technical support and troubleshooting for all Desktop, Laptop and network related problems. •Handling the Issues related to Network connectivity at store level and SO office. •Resolve Network and Software installation issues through remote. •Network issues such as LAN\WAN and Wi-Fi. •Worked on every outlook related issue. •Have worked on VPN related issue means how to configure, installation and how to troubleshoot. •Having Knowledge of SAP installation and configuration with troubleshooting. •How to take Data Backup of all laptop users in Druva Server and knowledge about how to troubleshoot if backup not happening.•Manage Antivirus (Cisco AMP).•Basic Networking, Map Drive, Data Sharing.•Working on Domain related issue.•Working on ITIL (Maximo, and symphony Summit).

a. I Have Worked with Anunta Technology Management Pvt Ltd as a Remote Support Engineer From Dec 2017 to Dec 2018.a. Handling PAN issue remotely.b. Proficient in handling escalated calls and providing 1st and 2nd Level Technical Support to end-users.c. Provided the Remote support using following software Bomgar Any desk Remote desktop connectiond. Antivirus version and patches updates as per policy.e. Installation & Configuration of Network printers & Scanner and its basic level of troubleshooting.f. Provide professional technical support and troubleshooting for all Desktop, Laptopand network related problems.g. Handling the Issues related to Network connectivityh. Resolve Network and Software installation issues. .i. Network issues such as LAN\WAN and Wi-Fi.j. Working on Domain, DNS, and DHCP Serverk. Basic Firewall Knowledgel. Data Backup All user’sm. Manage Antivirus (Symantec, Trend Micro)n. Basic Networking, Map Drive, Data Sharingo. Third Party Software Installp. Maintenance of O365 email service, ADFS and AD-Connect.q. Working on Domainr. Working on ITIL (Maximo, and symphony Summit )s. Having Knowledge of SAP installation and configuration.