• Interacting with residents, addressing their inquiries, concerns, and complaints in a prompt and courteous manner, and maintaining a positive relationship with all community members.• Overseeing the maintenance and upkeep of the community's common areas, amenities, and landscaping.• Implementing security measures and coordinating with security personnel to ensure the safety and well-being of residents and their property.• Collaborating with the community's board of directors, providing necessary information, and assisting with decision-making processes.• Organizing and promoting community events, social activities, or initiatives to foster a sense of community and encourage resident participation.

• Developing strategies and action plans for the efficient and effective collection and recovery of outstanding debts, aligned with the organization's overall goals and objectives.• Assessing the need for legal action and liaising with the organization's legal team or external debt collection agencies to initiate legal proceedings when necessary.• Overseeing the resolution of disputes raised by customers related to debt collection practices.• Segmenting the customer base based on their risk profile and delinquency status to apply appropriate collection strategies for different customer segments.

• Develop customer relationship strategies aligned with the organization's goals and objectives• Ensure a consistent and positive customer experience across all touchpoints, from initial interactions to post-purchase support.• Oversee the implementation and management of Customer Relationship Management (CRM) systems to track customer interactions, feedback, and preferences.• Manage and lead a team of customer relationship officers or representatives, providing guidance, training, and support to ensure they deliver high-quality customer service• Collaborate with other departments, such as marketing, sales, and product development, to ensure a unified approach to customer engagement and to relay customer insights for business improvements.

• Provide excellent customer service by responding to inquiries, addressing complaints, and resolving issues in a timely and efficient manner.• Act as the primary point of contact for assigned customers. Maintain detailed records of interactions and transactions with customers to ensure a comprehensive understanding of their needs and history.• Maintain accurate and up-to-date customer records and interactions in the company's CRM system.• Stay up-to-date with industry trends, market conditions, and competitor activities to better understand customer needs and expectations.